Paven Baloco
Bacolod City
Summary
I am dedicated, motivated to maintain customer and client satisfaction, and to contribute to the company's success. Proven ability to establish rapport with clients, reliable and driven, with solid time management and prioritization abilities in my duty. Happy to work in any condition and able to work with people from all backgrounds, physically fit and able-bodied.
Overview
18
18
years of professional experience
Work History
Administrative Office Assistant
Transportation Company
10.2022 - 12.2024
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Handles bookkeeping, such as invoicing, processing payments, record transactions, sales monthly reports, gathering documents like w9 from affiliates, categorizing transactions.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Handles after hours calls.
TEAM MANAGER
E-commerce Store
09.2021 - 09.2022
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Creating and implementing company policy, record keeper, create and follow-up invoices, secure order transaction workflow, provide monthly sales report.
Real Estate Assistant
Home Invest
07.2021 - 09.2021
- Maintained efficient office operations by handling errands and administrative functions.
- Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
- Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
- Coordinated appointments to show marketed properties.
BPO OPERATIONS SUPERVISOR
Iqor Philippines
01.2015 - 01.2020
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
TECHNICAL SUPPORT ASSOCIATE
Transcom Worldwide
02.2013 - 03.2014
- Offered remote support for cloud-based and web-based clients via phone, email, and chat.
- Recorded and maintained relevant notes for each client and work order.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Configured hardware, devices, and software to set up work stations for employees.
TRAVEL EXPERT AGENT
Teleperformance
09.2011 - 10.2012
- Negotiated with vendors to secure the best rates and exclusive deals for clients.
- Developed strong relationships with clients through excellent communication skills, resulting in repeat business and referrals.
- Assisted corporate clients with coordinating meetings, conferences, and other events at domestic or international destinations.
- Coordinated with other industry professionals like tour guides or transportation providers to ensure seamless travel experiences for clients.
Customer Service Representative
Teletech Customer Care
11.2006 - 07.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
BACHELOR OF SCIENCE - B.S. Electronic Communication Engineering
University of St. LaSalle
01.2005
Secondary Level -
Holy Infant Academy
01.2000
Skills
- Team Management
- Customer Service
- Computer Application
- Google Application
- Cold Calling
- Administrative Support
- Sales Representative
- Quality Auditor
- Payroll Assistant & Bookkeeping
- Strong Organizational Skills
- Effective Communication Skills
- Flexible and calm under pressure
- Speed and Creativity
- Microsoft APP
- Time management
- Microsoft outlook
- Customer and client relations
- File organization
- Critical thinking
- Strong problem solver
- Documentation and recordkeeping
- Office management
- Database entry
- Scheduling and calendar management
- Excel spreadsheets
Timeline
Administrative Office Assistant
Transportation Company
10.2022 - 12.2024
TEAM MANAGER
E-commerce Store
09.2021 - 09.2022
Real Estate Assistant
Home Invest
07.2021 - 09.2021
BPO OPERATIONS SUPERVISOR
Iqor Philippines
01.2015 - 01.2020
TECHNICAL SUPPORT ASSOCIATE
Transcom Worldwide
02.2013 - 03.2014
TRAVEL EXPERT AGENT
Teleperformance
09.2011 - 10.2012
Customer Service Representative
Teletech Customer Care
11.2006 - 07.2011
Secondary Level -
Holy Infant Academy
BACHELOR OF SCIENCE - B.S. Electronic Communication Engineering
University of St. LaSalle
Similar Profiles
SARA SWIDERSKISARA SWIDERSKI
Y2K Call Taker and Marketing Assistant at Transportation CompanyY2K Call Taker and Marketing Assistant at Transportation Company
Yosue Menendez MenendezYosue Menendez Menendez
Driver at Transportation CompanyDriver at Transportation Company
Nassoro KaoleNassoro Kaole
Driver at Medical Transportation CompanyDriver at Medical Transportation Company