Pavel Kvacenko
Vilnius
Summary
Experienced professional specializing in training and development with proven ability to manage multiple tasks and motivate teams to achieve high performance. Skilled in product presentation to enhance communication and customer engagement. Focused on applying expertise to support organizational growth and success.
Overview
15
15
years of professional experience
Work history
Coffee Sales Manager
Matthew Algie
, Ireland
2024.01 - 2026.03
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Established relationships with key clients, while maintaining existing customer base.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
Head Coffee Trainer/Operations Assistant
Bear Market Coffee
, Ireland
2022.10 - 2023.12
- Mentored learners to build subject confidence and competence.
- Assessed student progress to respond to additional support needs.
- Reported on learners' progress and predicted course completion timeframes.
- Monitored industry changes and adapted training to reflect trends and updates.
- Developed long-term training strategies for new and existing employees across multiple departments.
- Developed training programmes to meet business and learner requirements.
Manager/Brand Ambassador
Insomnia Coffee Company
, Ireland
2013.01 - 2022.10
- Manage and oversee all daily operations of the coffee shop, including its opening, closing, and general sales
- Make deposits and withdrawals as necessary to maintain the financial security of the coffee shop and its assets
- Train all new hires on the essential elements of coffee shop work, including customer service, machine operation, and food safety guidelines
- Ensured that cleanliness standards were upheld
- Handled any customer service complaints
- Monitored inventory of supplies
- Determined employee schedules and handled time off requests
- Prepared required reports in a timely manner.
Hotel Administrator
Ramada” Hotel & Suites
, Lithuania
2011.01 - 2012.12
- Administration
- Customer service
- Cash register
Education
NFQ 8 Bachelors Honours - International Business Tourism Management
International Business School at Vilnius University
Vilnius/LithuaniaSkills
- Training and development
- Multitasking
- Motivation
- Product presentation excellence
Additional Information
NFQ 8 Bachelors Honours
International Business School
at Vilnius University
Languages
Lithuanian
Native
Polish
Native
English
Fluent
Russian
Fluent
Affiliations
- Passionate about specialty coffee
- Regularly visiting local coffee shops
- Enthusiastic about maintaining an active lifestyle through cycling and strength training
Timeline
Coffee Sales Manager
Matthew Algie
2024.01 - 2026.03
Head Coffee Trainer/Operations Assistant
Bear Market Coffee
2022.10 - 2023.12
Manager/Brand Ambassador
Insomnia Coffee Company
2013.01 - 2022.10
Hotel Administrator
Ramada” Hotel & Suites
2011.01 - 2012.12
NFQ 8 Bachelors Honours - International Business Tourism Management
International Business School at Vilnius University