Pavan Kumar Sankuratripati
Dublin
Summary
Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth. Meticulous Continuous Improvement Manager offering 2+ years of experience cultivating ideal production operations. Talented in facilitating process improvements and training solutions based on lean methodology. Successful in analyzing improvements by reviewing data in progress tracking systems. Driven to build rapport with teammates while providing effective solutions to improve workflow and reduce risks.
Overview
15
15
years of professional experience
Work History
OPERATIONS LEAD
Cognizant Technologies
12.2017 - Current
- Responsible to maintain ML model precision and recall above 95% for all kinds of target audience and policy violations
- Maintain team shrinkage below 9% MTD
- Propagate positive teamwork across work groups & drive business results
- Identify/develop/implement action plans to achieve desired performance levels
- Own and Drive continuous improvement within the process through actively identifying such opportunities through quality initiatives
- Analyze various reports including process dashboards & team performance reports
- Timely Submission of Operations Review
- Conduct 1:1 and Performance Reviews for movements within the width and breadth of organizational cluster
- Attrition control
- Conduct hiring initiative & talent acquisition programs
- Authorizing and implementing training and development requirements highlighted by team/Clients
- Motivate associates through effective management, career development & implementation of reporting mechanism.
TEAM LEAD/PROGRAM LEAD
Amazon Development Center
04.2011 - 11.2017
- Responsible to drive SOP driven performance to meet timely targets and operational goals
- Initiate, measure, define and present operational metrics to senior management team
- Responsible for data analysis, requirement analysis, capacity planning, resource management and cross training
- Assist manager and stakeholders by gathering data and preparing reports for analysis
- Perform deep dive analysis, automations and driving process improvements
- Manage team leaves and track them on daily basis
- Create career path for my direct reports as per their carrier aspirations
- Conduct team huddles to give business updates on daily basis
- Conduct program review to understand how we are trending and understand the pain points of sellers
- Conduct and attend calls with product managers to understand the product better if there are any new changes
- Create individual goals for my direct reports.
Seller Support Associate
Amazon Development center
Hyderabad
04.2010 - 12.2011
- Joined Amazon as Seller Support Associate
- Responsible for answering seller emails and calls with regards to payments, orders and few technical issues
- Mentored 2 batches and managed their metrics.
Process Associate
Genpact
04.2009 - 12.2010
- Worked with Genpact as a Process Associate for a client from Middle East (mashreq Bank)
- Handled out bound collection calls and few inbound customer service calls
- In addition to the above also assisted customers in loans processing on calls and emails
- Conducted refreshers for new hires on used cases on request basis
- Did live audits for associate trending low in their metrics, found the root cause and coached accordingly.
Education
Bachelor of Science - Statistics
Bharatiya Vidya Bhavans
Hyderabad, India04-2009
Skills
- Business Growth
- Operational Excellence
- Customer Satisfaction
- Continuous Professional Development
- Project Management
- Program Management
- Stakeholder Management
- Team Management
- Microsoft Office Suite
- SQL
- OpenOffice Tools
- Operating Systems
- Entrepreneurial spirit
- Persuasive & articulate
- Relationship development
- Influencing skills
- People Management
- Shrinkage Management
- Attrition Control
- Schedule Adherence
- Relationship Development
- Manager Excellence
- Effective Leadership
Educational Skills
Bachelors in Statistics, 2009
Personal Information
- Date of Birth: 10/03/1989
- Marital Status: Married
Languages
- English
- Hindi
- Telugu
- Kannada
Awards
mashreq 2010 - Highest outstanding balance moved from one bucket to another collected 2nd quarter of the year. (Genpact)
Spot Award - 2014 - Handled a Sev 2 in cleaning up a gated category which got polluted because of incorrect logic of the algorithm. (Amazon)
Best PRR - 2012- Highest number of contacts with positive response rate in peak season. (Amazon)
Rockstar - 2014 - 120% productivity with 0% unscheduled shrinkage for the last quarter of 2014. (Amazon)
Ace of Rookie (Team Lead) - 2018 - New SOP created to maintain the statistics on a challenging queue where the impact was increase in accuracy from 75% to 95% in a span of three months and has sustained the same. (Cognizant)
Hobbies and Interests
- Travelling
- Numismatics
- Food Supplement Blogs
- Swimming
- Startup Follower
Timeline
OPERATIONS LEAD
Cognizant Technologies
12.2017 - Current
TEAM LEAD/PROGRAM LEAD
Amazon Development Center
04.2011 - 11.2017
Seller Support Associate
Amazon Development center
04.2010 - 12.2011
Process Associate
Genpact
04.2009 - 12.2010
Bachelor of Science - Statistics
Bharatiya Vidya Bhavans
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