Paulo Henrique Brigida de Oliveira
Procument Officer/Technical Operations/Customer Service
Dublin,dublin
Overview
18
18
years of professional experience
Work History
Procurement Officer/Technical Operations Analyst/Customer Service
MJ Scannell Safety
Dublin, Dublin
08.2023 - Current
- Deliver outstanding customer support through phone and email, handling a high volume of daily interactions. Utilise advanced problem-solving skills and implement proactive strategies to swiftly resolve customer issues, significantly enhancing satisfaction levels, and boosting retention and renewals.
- Actively contributed to securing tender opportunities by leveraging an in-depth understanding of the supply chain process, enhancing the company's competitive edge and generating significant revenue.
- Generate and present in-depth technical sales reports to management, focusing extensively on data analysis to uncover critical trends in usage, deliveries, and expenditures. These analytical insights are pivotal in driving informed decision-making and optimise business strategies.
Customer Service Representative
Various
06.2014 - 08.2023
- Excel in delivering exceptional customer service, adept at managing high customer volumes daily, and thrive in dynamic, client-oriented environments
- Utilize business development acumen to drive sales, employing effective sales strategies and deep product knowledge to anticipate and meet customer needs proactively
- Employ critical thinking and problem-solving skills to enhance service quality and resolve complex customer issues, contributing to high customer satisfaction
- Foster teamwork and collaboration by working closely with leadership and colleagues, promoting a positive and productive work culture conducive to achieving sales goals.
Warehouse Assistant
Cooper Standard Automotive
12.2012 - 08.2013
- Increased accuracy in order fulfillment through diligent attention to detail and double-checking of product information.
- Enhanced warehouse efficiency by streamlining inventory management processes and implementing organizational systems.
- Contributed to smooth operations by assisting with the accurate receipt, storage, and dispatch of goods.
Administrative Assistant
Sendas
02.2010 - 09.2012
- Processed a wealth of administrative routines in a busy office environment; overseeing activities such as telephone calls, emails, posts, data entry tasks and other communication and correspondence tasks
- Collaborated with colleagues and leadership to ensure the smooth operation of a busy office
- Applied keen organizational skills and attention to detail to ensure file management
Administrative Assistant
Rio Doce Café S/A Importadora e Exportadora
01.2006 - 12.2009
- Received, processed and dispatched stock for export; ensured all corresponding documentation
- Verified invoices and entered data into a variety of spreadsheets and document management systems
- Provided integral assistance regarding the management of payroll
- Conducted quality assurance and ensured product integrity and customer satisfaction
Education
MSc in Financial Analytics (NFQ Level 9) -
Dublin Business School
DublinBachelor's Degree in Business (NFQ Level 8) - Foreign Trade
Centro Universitario Do Sul De Minas
Technology Sales - Sales
Course Career
Skills
Customer Service
undefinedWebsites
Timeline
Procurement Officer/Technical Operations Analyst/Customer Service
MJ Scannell Safety
08.2023 - Current
Customer Service Representative
Various
06.2014 - 08.2023
Warehouse Assistant
Cooper Standard Automotive
12.2012 - 08.2013
Administrative Assistant
Sendas
02.2010 - 09.2012
Administrative Assistant
Rio Doce Café S/A Importadora e Exportadora
01.2006 - 12.2009
MSc in Financial Analytics (NFQ Level 9) -
Dublin Business School
Bachelor's Degree in Business (NFQ Level 8) - Foreign Trade
Centro Universitario Do Sul De Minas
Technology Sales - Sales
Course Career
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