Procument Officer/Technical Operations/Customer Service
Dublin,dublin
Overview
18
18
years of professional experience
Work History
Procurement Officer/Technical Operations Analyst/Customer Service
MJ Scannell Safety
Dublin, Dublin
08.2023 - Current
Deliver outstanding customer support through phone and email, handling a high volume of daily interactions. Utilise advanced problem-solving skills and implement proactive strategies to swiftly resolve customer issues, significantly enhancing satisfaction levels, and boosting retention and renewals.
Actively contributed to securing tender opportunities by leveraging an in-depth understanding of the supply chain process, enhancing the company's competitive edge and generating significant revenue.
Generate and present in-depth technical sales reports to management, focusing extensively on data analysis to uncover critical trends in usage, deliveries, and expenditures. These analytical insights are pivotal in driving informed decision-making and optimise business strategies.
Customer Service Representative
Various
06.2014 - 08.2023
Excel in delivering exceptional customer service, adept at managing high customer volumes daily, and thrive in dynamic, client-oriented environments
Utilize business development acumen to drive sales, employing effective sales strategies and deep product knowledge to anticipate and meet customer needs proactively
Employ critical thinking and problem-solving skills to enhance service quality and resolve complex customer issues, contributing to high customer satisfaction
Foster teamwork and collaboration by working closely with leadership and colleagues, promoting a positive and productive work culture conducive to achieving sales goals.
Warehouse Assistant
Cooper Standard Automotive
12.2012 - 08.2013
Increased accuracy in order fulfillment through diligent attention to detail and double-checking of product information.
Enhanced warehouse efficiency by streamlining inventory management processes and implementing organizational systems.
Contributed to smooth operations by assisting with the accurate receipt, storage, and dispatch of goods.
Administrative Assistant
Sendas
02.2010 - 09.2012
Processed a wealth of administrative routines in a busy office environment; overseeing activities such as telephone calls, emails, posts, data entry tasks and other communication and correspondence tasks
Collaborated with colleagues and leadership to ensure the smooth operation of a busy office
Applied keen organizational skills and attention to detail to ensure file management
Administrative Assistant
Rio Doce Café S/A Importadora e Exportadora
01.2006 - 12.2009
Received, processed and dispatched stock for export; ensured all corresponding documentation
Verified invoices and entered data into a variety of spreadsheets and document management systems
Provided integral assistance regarding the management of payroll
Conducted quality assurance and ensured product integrity and customer satisfaction
Education
MSc in Financial Analytics (NFQ Level 9) -
Dublin Business School
Dublin
Bachelor's Degree in Business (NFQ Level 8) - Foreign Trade