Overview
Work History
Education
Skills
Websites
Timeline
Generic

Paulo Henrique Brigida de Oliveira

Procument Officer/Technical Operations/Customer Service
Dublin,dublin

Overview

18
18
years of professional experience

Work History

Procurement Officer/Technical Operations Analyst/Customer Service

MJ Scannell Safety
Dublin, Dublin
08.2023 - Current
  • Deliver outstanding customer support through phone and email, handling a high volume of daily interactions. Utilise advanced problem-solving skills and implement proactive strategies to swiftly resolve customer issues, significantly enhancing satisfaction levels, and boosting retention and renewals.
  • Actively contributed to securing tender opportunities by leveraging an in-depth understanding of the supply chain process, enhancing the company's competitive edge and generating significant revenue.
  • Generate and present in-depth technical sales reports to management, focusing extensively on data analysis to uncover critical trends in usage, deliveries, and expenditures. These analytical insights are pivotal in driving informed decision-making and optimise business strategies.

Customer Service Representative

Various
06.2014 - 08.2023
  • Excel in delivering exceptional customer service, adept at managing high customer volumes daily, and thrive in dynamic, client-oriented environments
  • Utilize business development acumen to drive sales, employing effective sales strategies and deep product knowledge to anticipate and meet customer needs proactively
  • Employ critical thinking and problem-solving skills to enhance service quality and resolve complex customer issues, contributing to high customer satisfaction
  • Foster teamwork and collaboration by working closely with leadership and colleagues, promoting a positive and productive work culture conducive to achieving sales goals.

Warehouse Assistant

Cooper Standard Automotive
12.2012 - 08.2013
  • Increased accuracy in order fulfillment through diligent attention to detail and double-checking of product information.
  • Enhanced warehouse efficiency by streamlining inventory management processes and implementing organizational systems.
  • Contributed to smooth operations by assisting with the accurate receipt, storage, and dispatch of goods.

Administrative Assistant

Sendas
02.2010 - 09.2012
  • Processed a wealth of administrative routines in a busy office environment; overseeing activities such as telephone calls, emails, posts, data entry tasks and other communication and correspondence tasks
  • Collaborated with colleagues and leadership to ensure the smooth operation of a busy office
  • Applied keen organizational skills and attention to detail to ensure file management

Administrative Assistant

Rio Doce Café S/A Importadora e Exportadora
01.2006 - 12.2009
  • Received, processed and dispatched stock for export; ensured all corresponding documentation
  • Verified invoices and entered data into a variety of spreadsheets and document management systems
  • Provided integral assistance regarding the management of payroll
  • Conducted quality assurance and ensured product integrity and customer satisfaction


Education

MSc in Financial Analytics (NFQ Level 9) -

Dublin Business School
Dublin

Bachelor's Degree in Business (NFQ Level 8) - Foreign Trade

Centro Universitario Do Sul De Minas

Technology Sales - Sales

Course Career

Skills

Customer Service

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Timeline

Procurement Officer/Technical Operations Analyst/Customer Service

MJ Scannell Safety
08.2023 - Current

Customer Service Representative

Various
06.2014 - 08.2023

Warehouse Assistant

Cooper Standard Automotive
12.2012 - 08.2013

Administrative Assistant

Sendas
02.2010 - 09.2012

Administrative Assistant

Rio Doce Café S/A Importadora e Exportadora
01.2006 - 12.2009

MSc in Financial Analytics (NFQ Level 9) -

Dublin Business School

Bachelor's Degree in Business (NFQ Level 8) - Foreign Trade

Centro Universitario Do Sul De Minas

Technology Sales - Sales

Course Career
Paulo Henrique Brigida de OliveiraProcument Officer/Technical Operations/Customer Service