PAUL O NEILL
Fairhill
Summary
PERSONAL STATEMENT As a highly-motivated and results orientated Leader, I have a proven track record of providing exemplary levels of service and technical knowledge in my industry. I have ownership of KPI delivery and improvements on a monthly basis. My career to date has comprised of technical, mechanical competence and sales performance through a combination of management, leadership, communication and business skills. I have a proven ability to work well in a challenging, fast-paced, high-stress and deadline-oriented environment, individually and as part of a team .
Overview
22
22
years of professional experience
Work history
Dealer Principal & Head of Group Aftersales
Johnson & Perrott Motor group
Douglas
2018.06 - Current
- Creating and managing the delivery of the dealership's business plan
- Directly manging senior staff within the business
- Overseeing the staff recruitment, performance and disciplinary processes
- Taking charge of the inventories for new and used vehicles
- Developing marketing strategies and promotions
- Building relationships with corporate clients and other organisations
- Resolving customer complaints and complex queries
- Financial management, including controlling the cash flow
- Ensuring that all regulatory requirements are met, including arranging for the dealership to be covered by an appropriate motor trade insurance policy.
- In his new role, Paul will work with the aftersales team in Mahonpoint and in Bishopstown to implement a series of improvements across all our sites designed to achieve higher levels of customer satisfaction, improved efficiency, and a more rewarding work environment for all our staff.
Aftersales Manager
Johnson & Perrott Motor group
Douglas
2016.05 - 2018.06
- My role as After Sales Manager involved maximizing sales by closing business on an ongoing basis
- Meeting my departments and company's booking objectives
- Set up, Implement and Management of ISO 9001:2008 Standard for the aftersales department
- Negotiating with existing large accounts for contract renewals
- Maintaining contracts and other documents and performing other tasks needed to ensure customer satisfaction at all times
- Review all warranty work orders for accuracy and completeness and take any necessary steps to correct
- Communicate with Parts, Service and Body Shop on all warranty repairs to ensure they are properly processed
- I am also responsible for profits and losses, sales and relevant promotional activities, budgeting and general after sales marketing
- I am currently the driving force in developing and sustaining technicians focus, morale and satisfaction to attain and maintain the very highest possible levels of productive efficiency and quality of workmanship
- I posses strong interpersonal, analytical, organization, leadership and problem-solving skills; excellent computer skills and proficiency in MS Office applications
- I have very effective oral and written communication skills; and skills in fiscal management and budget preparation
- I am flexible, goal-oriented and highly organised
- Frequently I investigate and analyze problems, make sound judgments and solve problems in a timely fashion
- I monitor the utilization of projects and efficiency of employees; ensuring customer problems are solved quickly; building relationships with suppliers, companies and clients; making sure follow-ups on customers experience are made; developing programs to attain maximum customer satisfaction; developing and implementing annual business plan for the aftersales department; and performing other tasks as needed.
Aftersales Manager
Kearys of Cork
2010.01 - 2016.01
- Prepare and deliver weekly/monthly KPI reports
- Assisting and guiding staff either physically or technically where necessary
- Ensuring Technician staff know what work they are to carry out, the scope of each job and the target time for the job
- Keep up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the franchise representatives
- Responsible for first line maintenance repairs mechanical and electrical
- Responsible for fault finding, trouble shooting, maintenance and continuous improvements
- Diagnosing and rectifying faults using TD3 (Techdoc 3 Toyota diagnostic equipment) and Snap on Solus diagnostic equipment
- Providing practical assistance, on the job training and technical advice to technicians
- Prepare written materials(e.g
- Repair and maintenance logs, parts lists, warranty claims, etc.) for the purpose of documenting activities and providing written reference
- Identify and organise staff training needs for improving technical knowledge and job performance
- Ensuring that housekeeping standards are practiced and maintained to a very high standard.
Workshop Controller / Supervisor
PJ O HEA Garage
Little
2002.01 - 2010.01
- Daily supervision and support to 12 technicians
- Planning and monitoring work within the workshop and supervising the mechanical and electrical repairs being carried out
- Process warranty claims and verifying claims will be covered by warranty
- Processing all warranty paperwork to ensure proper documentation and verifying criteria required by Manufacture
- Problem solving and diagnosing faults using diagnostic equipment ISIS (Intelligent Safety Integration System) and GT1 (Group Tester 1)
- Replacing and programming ECU (engine control units), ECU coding, monitoring live control unit data and actuations
- Using computerised wiring diagrams to fault find and repair CAN bus ( Controller area network ) wiring , Diagnosing and repairing M.O.S.T fiber optic systems
- Update technical knowledge by participating in educational opportunities and reading technical publications
- Equipment Maintenance (Special tools - mechanical and electrical)
- Reporting on technician's efficiency, productivity and participating in technicians monthly target reviews
- Test drive and report on the quality of the repairs carried out
- Complete a relevant quality check document
- Ensuring that the correct stock levels are available and anticipating needed stock
- Maintaining safe operations by adhering to safety procedures and regulations.
Master Technician
PJ O Hea
Cork
2002.03 - 2004.03
- Delivered tailored assistance to customers with disabilities.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Delivered services to customer locations within target timeframes.
- Prevented cross-contamination by sanitising utensils and surfaces.
Education
Master's - Business (Leadership and management practice
FAS in Year 1, CIT Years 2, 3 and 4 - undefined
FETAC
Master's programme - undefined
Smurfit School of business
2020
Cert of Management - undefined
cork Institute of Technology
2004
Garage Organisation and Management Course - undefined
Cork Institute of Technology
2004
Motor Technician Completed - undefined
2002
Skills
- Strong problem solving skills: Finding solutions to a wide range of mechanical, electrical and business problems
- Computer Skills:
- MS Excel, MS Word and MS Outlook
- Communication Skills: I have developed my communicational skills through daily interaction with a variety of customers, co-workers, suppliers as well as management presentations
- Leadership Skills: I am responsible for the management and supervision of staff where I delegate tasks to these employees, deal with employee issues and report to management on staff performance
Timeline
Dealer Principal & Head of Group Aftersales
Johnson & Perrott Motor group
2018.06 - Current
Aftersales Manager
Johnson & Perrott Motor group
2016.05 - 2018.06
Aftersales Manager
Kearys of Cork
2010.01 - 2016.01
Master Technician
PJ O Hea
2002.03 - 2004.03
Workshop Controller / Supervisor
PJ O HEA Garage
2002.01 - 2010.01
Master's - Business (Leadership and management practice
FAS in Year 1, CIT Years 2, 3 and 4 - undefined
FETAC
Master's programme - undefined
Smurfit School of business
Cert of Management - undefined
cork Institute of Technology
Garage Organisation and Management Course - undefined
Cork Institute of Technology