Pauline Hennessy
Carlow
Summary
Versatile and dedicated healthcare professional with extensive experience across various roles, including a significant tenure at Health Service Executive. Experienced in patient appointment coordination, medical records management and demonstrating professional telephone etiquette.
Overview
38
38
years of professional experience
Work History
Medical Secretary
Health Service Executive
04.1998 - Current
- Located, checked in, and pulled medical records for patient appointments.
- Answered phone calls and messages for consultants and nursing staff in hospital outpatient clinics. Scheduling appointments, and handling patient inquiries, both in person and by phone. Handling of incoming post.
- Registered new patients in medical records system (IPMS) prior to appointment scheduling.
- Recording of outpatient statistics for a variety of clinics.
- Typing of dictated letters and reports via dictation tapes and T-Pro digital dictation system. Posted letters and reports to GP's, hospital consultants and solicitors.
- Maintenance of filing system for outpatient and inpatient charts. Making up both inpatient and outpatient charts.
Secretary
Young Irish Film Makers
11.1997 - 04.1998
- Provided clerical support to company employees by copying, faxing, filing documents, typing of letters and handling post. Handling of phone calls.
Receptionist (Work Experience)
National Rehabilitation Board
06.1996 - 04.1998
- Meeting and greeting members of the public and professionals.
- Provided clerical support to company staff.
Psychiatric Nurse
St. John of God Hospital
04.1991 - 12.1995
- Student nurse.
- Staff nurse.
General Nurse
Incorporated Orthopaedic Hospital
10.1991 - 04.1992
- Staff nurse - rehabilitation.
General Nurse
St. James's Hospital
03.1987 - 10.1991
- Student nurse.
- Staff nurse.
Education
Diploma - Administrative Management
Institute of Technology
Carlow06.2001
NVQ - Office Administration Level One
Computech
Kilkenny10.1997
Leaving Certificate -
St. Leo's College
Carlow06.1986
Skills
- Patient check-in
- Patient appointment coordination
- Medical Records Management
- Database Administration
- Previous nursing background
- Medical Terminology
- Professional telephone etiquette
- Office reception
Timeline
Medical Secretary
Health Service Executive
04.1998 - Current
Secretary
Young Irish Film Makers
11.1997 - 04.1998
Receptionist (Work Experience)
National Rehabilitation Board
06.1996 - 04.1998
General Nurse
Incorporated Orthopaedic Hospital
10.1991 - 04.1992
Psychiatric Nurse
St. John of God Hospital
04.1991 - 12.1995
General Nurse
St. James's Hospital
03.1987 - 10.1991
Diploma - Administrative Management
Institute of Technology
NVQ - Office Administration Level One
Computech
Leaving Certificate -
St. Leo's College
Similar Profiles
Eoin HillEoin Hill
Clerical Supervisor at Health Service ExecutiveClerical Supervisor at Health Service Executive
Rachel CrokeRachel Croke
Masters Audiologist Student at Health Service ExecutiveMasters Audiologist Student at Health Service Executive
Leanne MoriartyLeanne Moriarty
Health Promotion Officer at Health Service ExecutiveHealth Promotion Officer at Health Service Executive