Summary
Overview
Work history
Education
Skills
LANGUAGES
Hobbies
Life achievements
Timeline
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Pauline Follezou

Dublin,Ireland

Summary

Dynamic professional with expertise in problem solving, team management, and strategic planning. Demonstrates proficiency in reporting and analysis, sourcing and projection, and account management. Committed to leveraging skills to drive organisational success and achieve long-term career growth.

Overview

7
7
years of professional experience
6
6
years of post-secondary education

Work history

Accelerate Growth Consultant

Google
Dublin , Ireland
04.2025 - Current


  • Drove revenue growth and performance across a book of 200 business
  • Advanced data analysis: structuring raw data, multi-source insights, and actionable recommendations
  • Developed insight-backed hypotheses, learning plans, and business cases
  • Delivered clear insights to technical and non-technical stakeholders, including executives
  • Strong expertise in performance marketing, digital advertising, and the tech ecosystem
  • Achievements:

1.Q3'25: 208%

2.Q4'25: 175%

Customer Service Team Leader - EMEA market

Téléperformance
Barcelona, Spain
07.2024 - 03.2025
  • Ensured operational efficiency and effectiveness of the Benelux/French team, meeting all contractual KPIs (e.g. quality rate, opportunity creation).
  • Monitored performance, identified areas for improvement, implemented action plans, and tracked progress.
  • Addressed or escalated workflow, modeling, and Google policy clarifications to maintain alignment.
  • Prepared and analyzed market data for weekly presentations to Google, delivering actionable insights.
  • Provided coaching on discovery calls, workflows, customer service approaches, and guidelines to enhance team performance.
  • Collaborated with QA, training, and HR teams to ensure effective stakeholder management and team support.
  • Achievements:

1.Q3'24: 102.1% Opps vs tgt - $3.2M of revenue

2.Q4'24: 110.7% Opps vs tgt - $5M of revenue

3.Q1'24: 85% Opps vs tgt - pending revenue

Marketing and Business Development Consultant - Pod leader

Téléperformance
Barcelona, Spain
02.2023 - 07.2024
  • Managed a Salesforce pipeline and developed strategies for long-term, sustainable success.
  • Uncovered business needs of key Google clients and demonstrated how Google's product portfolio could drive their growth.
  • Assessed clients' investment potential and financial capabilities through effective questioning during sales discussions.
  • Conducted cold outreach to clients across diverse sizes, industries, and verticals, building new opportunities.
  • Designed and presented comprehensive business plans tailored to various industries.
  • Conducted weekly forecasting and prepared regular reports, outlining achievements and action plans to ensure strategic alignment.
  • Achievements:

1.Q2'24: 115.50% FR Top performer + Pod 116.8%

2.Q1'24: 116.67% FR Top performer + Pod 120%

3.Q4'23: 114.30% FR Top performer

4.Q3'23: 126% FR Top performer + Top 10% best performer EMEA

Account Manager

Texdecor Group
Barcelona, Spain
07.2022 - 01.2023
  • Managed a portfolio of 200 clients across Barcelona, Catalunya, and Valencia, ensuring customer satisfaction and fostering long-term loyalty.
  • Led B2B project management efforts, from detecting and qualifying opportunities to negotiating contracts and delivering results, while maintaining client satisfaction and meeting deadlines.
  • Conducted strategic prospecting and acquired new clients, driving regional growth and expanding market presence.
  • Negotiated pricing and prepared contracts, securing mutually beneficial agreements and strengthening client relationships.
  • Presented company innovations to clients, identified new business opportunities, and promoted the sales area to maximize regional impact.

Junior Sales Account Executive

Cosfibel Premium
Dubai
02.2019 - 01.2020
  • Provided GWP (Gifts with Purchase) solutions for major clients, including L'Oréal Middle East, Chalhoub Group, Nuxe, and Bioderma, while managing production inquiries with Chinese partners and ensuring efficient follow-up.
  • Built and maintained long-term relationships with key accounts and suppliers, maximizing sales opportunities and ensuring a seamless process from brief to production.
  • Delivered impactful presentations to senior executives, managing the full cycle from strategy to quotations and invoicing.
  • Focused on client growth and retention while generating new business opportunities through roadshows, market visits, and trend analysis.

Education

Master Degree - Business

ICN Business School
Nancy, France
01.2015 - 01.2019

Preparatory School
Villemomble, France
01.2013 - 01.2015

Skills

  • Problem solving
  • Team management
  • Strategic planning
  • Reporting and analysis
  • Sourcing and projection
  • Account management

LANGUAGES

French: Native language
Native
English: Fluent
Fluent
Spanish: Fluent
Advanced

Hobbies

Travels, Sports, Music (piano), Outdoor exploration

Life achievements

July 2021 - November 2021

  • Humanitarian mission - Zanzibar


Timeline

Accelerate Growth Consultant

Google
04.2025 - Current

Customer Service Team Leader - EMEA market

Téléperformance
07.2024 - 03.2025

Marketing and Business Development Consultant - Pod leader

Téléperformance
02.2023 - 07.2024

Account Manager

Texdecor Group
07.2022 - 01.2023

Junior Sales Account Executive

Cosfibel Premium
02.2019 - 01.2020

Master Degree - Business

ICN Business School
01.2015 - 01.2019

Preparatory School
01.2013 - 01.2015
Pauline Follezou