Paula Stack

• Lead writer for VMware RabbitMQ Enterprise documentation and major contributor to open source RabbitMQ documentation.
• Established and executed Technical Writing processes for prioritizing critical customer information.
• Maintained and updated documentation sources in Github repositories.
• Executed product documentation builds.
• Managed all production documentation releases.
• Lead initiative to version open-source RabbitMQ documentation set.
• Undertook assignments outside defined role to assist with various tasks.

• Lead writer for new 5G project, which included scoping documentation deliverables and creating guidelines for new content. Leading and mentoring new writers brought on board for the project.
• Updated and edited documentation based on JIRA tickets in DITA.
• Running product documentation builds.

• Spearheaded content areas for IBM Cloud Pak for Multicloud Management product releases.
• Produced technical documentation in Markdown with Github repositories, converting it into multiple online production formats.
• Owned the most intricate content areas of installation and upgrade processes within technical writing teams.
• Developed technical documentation in DITA and published it on IBM’s Knowledge Center, ensuring regular updates for new releases.
• Participated in documentation translation efforts.
• Directed content creation strategy for IBM's Cloud Pak blog series.
• Led accessibility testing for online help systems.
• Produced videos showcasing particular product features using Camtasia.
• Social blogging of new features to measure customer interest.
• Transformed Vallent documents from MS Word and Framework to DITA efficiently.
• Developed and maintained writing schedules in MS Project to ensure daily task tracking.
• Lead a team of writers working on product documentation releases.
• Actively contributed to DITA conversion, Viewlet strand, and Tivoli ID Center of Excellence initiatives.

• Established multiple testing setups.
• Developing system test cases for several different new and impacted features.
• Conducted tests on Customer Care Java GUI.
• Performed backend tests on UNIX platform.
• Performed testing on SMS and GPRS functionalities.
• Recorded bugs.
• Review test plans from team members.
• Conducted automated tests for Voice, SMS, and Short Voucher.
• Conducted swift testing of patches before field release.

• Authored comprehensive maintenance documentation after collaborating with development team members.

• Trained independently on Documentum content management system.
• Developed and executed a training course on Documentum user interface.
• Developed a comprehensive handbook for document import and classification.
• Supervised batch document uploads for multiple bank departments.

TECHNICAL WRITING

• Created and edited documentation based on functional specifications and software configurations.
• Created an online help system for interWAVE OMC using RoboHelp.
• Designed intricate hardware chassis graphics featuring comprehensive card and module layouts.
• Conducted hands-on testing of multiple procedures related to OMC, BSC, MSC, BTS and GSM equipment.
• Conducted editorial reviews on documents authored by technical writers.

SOFTWARE DEVELOPMENT

• Drafted Functional Specifications from design documents for software projects using Microsoft Word.
• Developed interWAVE Subscriber Management GUI for Call Barring feature using Tcl/tk and Expect.
• Executed programming for interWAVE OMC interface with C languages.
• Executed programming for interWAVE Subscriber Management CLI using Tcl and Expect for GPRS features.
• Executed programming for Cell Broadcast GUI using Java.
• Used Java to translate current MSC object framework on OMC GUI to a cross-platform Java-based interface.
• Use of Java 1.4.1 (J2EE), XML, Log4j, JWeaver and ANT build scripts.
• Experience in csh, sh, tcsh, and ksh scripting.

SOFTWARE TESTING

• Created detailed test cases and specifications for unit and system testing.
• Configured and set up GSM network in lab for test team's regression testing.
• Performed sanity testing on internal integrated OMC software builds for new features.
• Developed Problem Reports detailing test failures in DDTS.