Paula Culligan

Calendar & Schedule Management:

• Coordinating and managing CEO calendar, including scheduling meetings, appointments, and travel arrangements. Prioritising and managing appointments.

Communication Management:

• Screening and prioritising incoming communications, including emails, phone calls, and other correspondence. Drafting, proofreading, and sending emails, letters, and other forms of communication on behalf of the CEO.

Travel Coordination:

• Arranging complex domestic and international travel, including flights, accommodations, transportation, and itineraries.

Meeting & Event Coordination:

• Organising meetings & special events including preparing agendas, board packs, gathering materials, and coordinating logistics. Taking meeting minutes

Office Management Support:

• Providing day-to-day administrative support for office operations.

Accounts

• Financial reconciliation, debt collection, accounts payable & receivable, preparing VAT returns

HR Platform Management:

• Arranging employee onboarding by scheduling training and organising training material, HR compliance, HR administration, maintaining workplace health & safety, organising payroll. Personio / Appogee Software

Client Services

• Dealing with client queries & contract renewals. Zendesk & Intercom Software.

• Handling queries from clients professionally enhancing company's reputation.

Media Tracking

• Monitoring Irish radio and tv broadcasts & Irish publications for relevant content, including mentions of the organisation, clients, competitors, or industry trends.

• Clients consisting of Irish PR companies, Government Departments & Financial Institutions.

• Recording media coverage for campaigns, events, or crises.

Content Analysis

• Analysing media coverage to assess tone, reach, and audience impact.

• Identify emerging trends, public sentiment, and issues that may require action or response.

Reporting

• Compiling daily, weekly, or ad hoc reports summarising media coverage and key insights.

• Providing summaries or alerts for high-priority coverage, crises, or emerging issues.

Database Management

• Maintaining an organised database of media clips, articles, and broadcasts.

• Categorising and archiving materials for future reference.

Stakeholder Support

• Providing insights and media summaries to support marketing, PR, or executive decision-making.

Adhoc Duties

• Dealing with clients via phone/email, assisting them with their queries.

• Responding quickly to meet customer needs and resolve problems.

• Editing, Dictaphone typing of transcripts.

• Invoicing clients using Pegasus, debt collection.

• Meeting with clients to identify options to fit with marketing budgets. • Dealing with clients via phone/email, assisting them with their queries. • Responding quickly to meet customer needs and resolve problems.

• Demonstrating ability to manage multiple tasks while remaining.

• Supervisory role (part time).

Data Entry:

• Accurately entering data into spreadsheets, databases, or other systems.

• Ensuring the data entered is complete, accurate, and properly formatted.

• Updating and correct existing data entries as necessary to maintain accuracy.

Contract Placements

• Dept of Health

• Rotunda Hospital

• EBS

• Scottish Provident Insurance

• Food Safety Authority Ireland

• Irish Music Rights Organisation

Data Management:

• Reviewing and verify data for errors or inconsistencies before entering it into the system.

• Organising and maintain files, documents, and records in both physical and electronic formats.

• Assisting in data cleansing tasks, including removing duplicate entries and correcting formatting issues.

Quality Control & Accuracy:

• Performing regular quality checks on data entries to ensure information is complete, consistent, and accurate.

System & Tool Proficiency:

• Maintaining proficiency in using relevant data entry software, systems, and tools (e.g., Excel, database management software).

• Learning new software or systems as required by the organisation.

Collaboration & Support:

• Working closely with other departments to ensure the accuracy and timeliness of data entry.

• Providing administrative support where needed, including assisting with general office tasks and helping other team members with data-related queries.

Confidentiality & Security:

• Handling sensitive and confidential information with discretion, ensuring data privacy and compliance with organisational policies and industry regulations.