Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Paul tshilenge

Sligo,Ireland

Summary

Experienced IT professional with a strong background in remote desktop support, troubleshooting, and active directory management. Proficient in software installation, upgrades, and application support, with extensive knowledge of Office 365 and networking technologies. Skilled in remote access technology, hardware support, and both Ethernet and wireless technologies. Demonstrates an understanding of SDN and cybersecurity principles, alongside expertise in LAN and WAN management. A collaborative team player with a focus on hardware and software configurations, aiming to leverage technical skills to enhance organisational IT infrastructure.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work history

IT support engineer

ABBOTT/ICT
Sligo, IRELAND
09.2021 - Current
  • Set up user accounts and passwords ensuring secure access to networks and systems.
  • Provided efficient customer service through the installation, configuration, and maintenance of hardware and software systems.
  • Installed and configured computer hardware components to enhance system functionality.
  • Maintained high client satisfaction with prompt technical support response times.
  • Assisted users remotely with various technical issues, improving customer satisfaction levels dramatically over time.
  • Installed networking equipment for improved connectivity in various offices.
  • Installed well-functioning LAN/WAN and managed IP, servers and other network components.
  • Maintained scanners, printers and other computer peripheral equipment.
  • Set up and installed new hardware and software systems to customer requirements.
  • Offered technical support on-site, via phone or email for enhanced customer service.

Desktop support engineer

PFH
Sligo, County Sligo
02.2020 - 08.2021
  • Performed regular backups of critical data to prevent loss or damage.
  • Conducted staff training on new software applications, increasing user confidence.
  • Collaborated closely with project teams during system roll-outs for smooth transition.
  • Installed and configured new desktops to meet business requirements.

Desktop support engineer

profile Technology
Sligo
04.2019 - 01.2020
  • Assessed and recommended new technologies for potential implementation in line with business growth plans.
  • Deployed software applications efficiently via Microsoft SCCM, boosting productivity.
  • Liaised with third-party suppliers for hardware repairs, saving company resources.
  • Managed stock level of IT equipment effectively to avoid supply shortages.

Education

Bachelor of Science - BSc in Computing and Networking

Atlantic Technological University Sligo
Sligo, County Sligo
09.2016 - 05.2020

Skills

  • Remote desktop experience
  • Troubleshooting expertise
  • Active directory experience
  • Software installation and upgrades
  • Application support
  • Office 365
  • Networking
  • Remote access technology
  • Hardware support
  • Ethernet and wireless technologies
  • SDN understanding
  • Cybersecurity principles awareness
  • LAN and WAN management
  • Team player
  • Hardware and software configurations

Affiliations

  • playing snooker and soccer

Timeline

IT support engineer

ABBOTT/ICT
09.2021 - Current

Desktop support engineer

PFH
02.2020 - 08.2021

Desktop support engineer

profile Technology
04.2019 - 01.2020

Bachelor of Science - BSc in Computing and Networking

Atlantic Technological University Sligo
09.2016 - 05.2020

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Paul tshilenge