Paul O Rourke
Cork City
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
14
14
years of professional experience
Work History
Decorating Centre Manager
Crown Paints
Cork, Ireland
12.2023 - Current
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Entered time and attendance logs in preparation for payroll.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
Trade Counter Sales
Kellihers Electrical
Cork, Ireland
06.2023 - 12.2023
- Greeted customers in a friendly and professional manner.
- Assisted customers with product selection based on their individual needs.
- Processed cash, check and credit card payments accurately and efficiently.
- Provided exceptional customer service by responding promptly to customer inquiries.
- Stocked shelves with merchandise according to company standards.
- Demonstrated knowledge of all products carried in the store including features, benefits and pricing information.
Counter Sales Representative
T&A Building Supplies
Cork, Ireland
01.2021 - 05.2023
- Processed customer orders accurately and efficiently.
- Operated computerized point-of-sale system for sales transactions.
- Answered phone calls promptly and courteously to address customer inquiries or concerns.
- Organized paperwork related to sales orders, invoices, delivery notes.
- Ensured compliance with safety regulations while handling hazardous materials in the storeroom area.
- Participated in team meetings to discuss performance improvement strategies.
- Monitored stock levels on a regular basis to avoid outages or overstocking.
Sales Associate
Pat McDonnell Paints
Cork, Ireland
01.2010 - 12.2020
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Demonstrated product features and benefits for customers' needs.
- Conducted inventories on a regular basis to track stock levels.
- Attended weekly team meetings to review performance goals and objectives.
- Suggested ideas for improving store operations and increasing profits.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
High School Diploma -
Mayfield Community School
Cork06-1997
Skills
- Verbal and written communication
- Product Management
- Sales Techniques
- Staff Training and Development
Timeline
Decorating Centre Manager
Crown Paints
12.2023 - Current
Trade Counter Sales
Kellihers Electrical
06.2023 - 12.2023
Counter Sales Representative
T&A Building Supplies
01.2021 - 05.2023
Sales Associate
Pat McDonnell Paints
01.2010 - 12.2020
High School Diploma -
Mayfield Community School
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