Paul Darvill
Milton Keynes,United Kingdom
Summary
A results-driven professional with exceptional communication skills and a strong focus on customer satisfaction. Demonstrates leadership excellence through effective training and mentoring of staff, ensuring adherence to quality control procedures. Possesses critical thinking prowess and decision-making capacity, adept at conflict resolution. Committed to leveraging these strengths to achieve organisational goals and drive continuous improvement.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Quality team leader
ASOS
Leavesden
09.2015 - Current
- Reduced error rates by delivering comprehensive training sessions to the team.
- Facilitated internal audits, promoting regulatory adherence within operations.
- Enhanced customer satisfaction with rigorous quality assurance processes.
- Conducted regular team meetings for improved communication and productivity.
- Promoted culture of excellence amongst team members through leadership and mentoring.
- Collaborated with other department heads, facilitating cross-functional cooperation.
Manager
Tesco
Hemel Hempstead
08.2003 - 04.2015
- Conducted regular staff meetings to foster team cohesion.
- Upgraded storage facilities, reducing spoilage and financial loss.
- Reduced waste by implementing efficient fresh food management procedures.
- Developed staff training programmes for improved customer service.
- Assisted customers with queries, providing excellent customer service.
- Maintained clean and organised work area promoting safe working practices.
- Created enticing display arrangements to attract customers' attention.
- Established productive lines of communication between team members.
- Collaborated with other departments for coordinated store operation initiatives.
Education
CSEs -
Misbourne Secondary School
Great Missenden 09.1983 - 07.1987
Skills
- Results-Driven approach
- Conflict resolution strengths
- Leadership excellence
- Critical thinking prowess
- Decision making capacity
- Training and mentoring staff
- Customer focus
- Quality control procedures
- Exceptional communication
Certification
LEAN Competency LCS Level 1b- Zero Hero Challenge
FORUM Accredited Specialist Professional
Affiliations
Dog walking, carp fishing and family time
Timeline
Quality team leader
ASOS
09.2015 - Current
Manager
Tesco
08.2003 - 04.2015
CSEs -
Misbourne Secondary School
09.1983 - 07.1987
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