Pattareewal Heffernan
Limerick
Summary
Seasoned Restaurant Worker with 7 years of experience. Looking to utilise my extensive front-of-house expertise in communication, customer service, and levelheadedness in a highly-respected establishment like Savoy Hotel.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Restaurant Manager
Thai Square Restaurant
London, England
10.2020 - 07.2021
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Worked closely with the chef and cooks to determine menu plans for special events or occasions.
- Trained Front of House (FOH) staff on restaurant policies and procedures, guest service techniques and communication skills to ensure a positive experience.
- Demonstrated leadership with a hands-on approach in completing daily tasks and motivating the team through pre-shift briefs.
- Guaranteed compliance with food safety procedures and quality control guidelines.
- Managed conflict resolution among staff and with customers, diplomatically addressing issues to maintain a positive atmosphere.
- Balanced cash registers, reconciled transactions and deposited establishment's earnings.
- Monitored compliance with food hygiene regulations, conducting regular training sessions to ensure staff adherence to standards.
- Maintained cleanliness and sanitation across food service, storage and preparation areas.
- Informed staff about new procedures and menu items during training sessions.
- Directed staff in daily work assignments to help each achieve goals and uphold restaurant reputation.
- Controlled budget and financial performance, closely monitoring expenditure and revenue to meet targets and drive profitability.
Assistant Restaurant Manager
Thai Square Restaurant
London, England
11.2018 - 10.2020
- Managed daily operations of a busy city centre restaurant, overseeing both front-of-house and kitchen staff to maintain high service standards.
- Managed daily operations of the restaurant, overseeing food quality and customer service standards.
- Trained Front of House (FOH) staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Coordinated with the kitchen team to maintain timely food delivery and high-quality presentation.
- Resolved customer complaints with professionalism, offering solutions to ensure satisfaction.
- Scheduled employees to keep shifts well-staffed.
- Handled inventory management, including ordering supplies and conducting regular stock takes.
Sushi Chef
Sushi Gourmet
London, England
02.2018 - 10.2018
- Skilfully prepared a wide range of sushi, sashimi, and maki, consistently receiving commendation for presentation and taste.
- Hand-rolled sushi with care and accuracy to create uniform, visually appealing dishes.
- Prepared various sushi rolls, nigiri and sashimi to exact menu and presentation specifications.
- Worked with outstanding efficiency across sushi preparation, consistently meeting demands of peak restaurant hours.
- Ensured sushi preparation areas were maintained to spotless hygiene standards through regular, thorough cleaning.
- Talked to customers about dietary issues and food allergies to prepare meals to individual needs.
Cook
Blue Moon Restaurant
London, England
11.2016 - 01.2018
- Checked food and ingredients for freshness and weighed, mixed and prepped materials before cooking meals.
- Read recipes to understand ingredient needs and cooking requirements.
- Worked with kitchen staff during busy periods to maintain service delivery quality and wow guests with amazing meals.
- Maintained clean, safe environment by adhering to sanitation and safety requirements.
- Coordinated work of kitchen helpers keeping spaces clean, stocked and tidy.
- Displayed positive and friendly attitude towards customers and fellow team members.
Skills
- Food safety compliance
- Inventory control
- Budget management
- Cash reconciliation
- Menu development
- Staff training
- Team leadership
- Team building
- Customer service
- Conflict resolution
- Guest relations
- Record keeping
Languages
English
Advanced
C1
Thai
Proficient
C2
Education
2026 - 2027
CIBTAC & ITEC Accredited Beauty Therapy
College of FET, Mulgrave Street, Limerick
2006
Bachelor of Arts Degree in Hotel & Tourism Studies
Dhurakij Pundit University, Bangkok, Thailand
2.2 Honours Degree
Hobbies and interests
Watching Thai Movies
Watching Beauty Blocker
Travelling Abroad and Experiencing New Cultures.
Timeline
Restaurant Manager
Thai Square Restaurant
10.2020 - 07.2021
Assistant Restaurant Manager
Thai Square Restaurant
11.2018 - 10.2020
Sushi Chef
Sushi Gourmet
02.2018 - 10.2018
Cook
Blue Moon Restaurant
11.2016 - 01.2018