Patrick Whelan
Summary
A Senior HR professional with more than 18 years experience in people management, specialising in HR Operations leadership. I excel in running operations and managing stakeholders with precision and efficiency, while also driving operational enhancements through technology with a keen eye for balancing structure and flexibility. Dedicated to team growth and fostering a culture of continuous improvement. Thriving in dynamic, fast-paced environments, building strong relationships through exceptional communication and problem-solving skills. Focused on bringing structure to complex situations, making sound decisions under pressure, and effective prioritisation. Committed to delivering impactful HR solutions through strategic partnerships and operational excellence that drive business success.
Overview
23
23
years of professional experience
1
1
Certification
Work History
ATLAS HXM
Senior Manager - HR Service Delivery & Benefits
09.2021 - Current
- Leading the daily operations of the HRSD & Benefits Team across 36 European countries
- Led a team to streamline the onboarding process, reducing average onboarding time by 30% and improving new hire satisfaction scores by 25%
- Negotiated more favourable terms with benefits providers, resulting in annual savings of $200,000 without compromising on the quality of benefits offered to employees
- Successfully designed and rolled out multiple benefits programs across multiple countries, increasing employee engagement and retention by 20%
- Recognised with a company-wide award for exceptional service delivery, highlighting the consistent achievement of service excellence standards and positive impact on the overall employee experience.
Atlas HXM
HR Service Delivery Manager- Europe
02.2021 - 09.2021
- Championed team engagement and accountability within the region, consistently delivering best-in-class HR services to clients and achieving a 95% client satisfaction rate.
- Identified opportunities for change and represented HRSD in client or internal meetings, from kick-off calls to new technology deployments.
- Enhanced service quality by promptly and professionally addressing client concerns, improving overall client feedback scores by 15%
- Enhanced service quality by promptly and professionally addressing client concerns, improving overall client feedback scores by 15%
- Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
- Fostered a culture of continuous improvement, encouraging team members to share ideas for process enhancements, resulting in the implementation of over 30 innovative improvements within the first year.
Peninsula HR
HR Advisory Manager
08.2020 - 02.2021
- Led a team of 24 Employment Law Consultants across Cork, Dublin, and Belfast offices
- Provided expert advice on HR and Employment Law matters to over 8,000 SMEs, ensuring compliance with Irish employment law regulations
- Fostered a strong customer-focused culture within the team, emphasizing the importance of meeting SLAs and delivering an exceptional employee experience to clients
- Created and implemented effective HR policies and L&D initiatives that benefited both the team and various departments across the organization
- Notable programs included the award-winning Graduate Programme and the CIPD Level 9 Award in Employment Law.
Peninsula HR
HR Consultancy Manager
04.2018 - 08.2020
- Responsible for the smooth operation of HR Consultancy services for 7,500 companies across Ireland and Northern Ireland
- Leading a team of HR consultants delivering HR Employment Law Consultancy support, E-Learning sessions and Employment Law documentation in a fast paced environment
- Partnering with Directors and Senior Managers to develop and execute HR strategies that support business objectives including talent management, organisational effectiveness, workforce planning, and employee engagement.
Peninsula HR
HR Consultancy Team Lead
06.2017 - 04.2018
- Leading and managing a dedicated team of 16 HR Professionals to ensure that Peninsula clients across Ireland and Northern Ireland receive their Employment Documentation and Employment Law / HR advice in a timely and accurate manner.
Peninsula HR
HR Consultant
10.2016 - 06.2017
- Working in a shared services environment for Ireland and UK's leading HR and Employment Law company in busy and fast paced positions within the Employment Consultancy Services Division creating bespoke employment and HR documentation and to provide accurate advice to clients on all related aspects of HR and employment law
People Management Roles
Various
01.2002 - 01.2016
- Extensive experience leading and managing diverse teams, setting and managing performance criteria providing daily motivation, mentoring and coaching within results driven fast paced environments.
Education
MBA -
Dublin City University
Diploma - Human Resource Management
National College of Ireland
Bachelor of Science - Business Management
Technological University Dublin
Advanced Award Employment Law -
CIPD
Skills
- Strategic Thinking
- Planning & Organising
- Attention to Detail
- Problem Solving
- Team Leadership
- Talent Management
- Performance Management
- Data Analytics
- Relationship Building
- Organisation and Time Management
- Calm Under Pressure
- Teamwork and Collaboration
- Excellent Communication
Specialties
- Europe HR Service Delivery
- Europe HR Operations
- Europe Employee Benefits
- People Management
- Talent Acquisition
- Performance Management
- HR Polices & Procedures
- HR Tech
- HR Consulting
- Employer of Record
Accomplishments
- Extensive background in overseeing and steering substantial HR functional deliveries & projects
- Demonstrated strong leadership capabilities, honed through a collaborative approach to enhance performance and achieve success in a global context
- Proven track record in executing strategic HR programs, strategic planning, risk management, and change management
- Adept at accurately assessing intricate situations, devising creative solutions, and making decisions that yield successful outcomes for stakeholders
- Effective senior-level influence and adept at instigating change through leadership
- Adaptable and adept at working in an agile, complex, and constantly evolving environment
Certification
- Associate CIPD
- Professional Practice Certificate Training and Development
- The Qualified Marketers Exam MMII (Grad.) The Marketing Institute of Ireland
Timeline
ATLAS HXM
Senior Manager - HR Service Delivery & Benefits
09.2021 - Current
Atlas HXM
HR Service Delivery Manager- Europe
02.2021 - 09.2021
Peninsula HR
HR Advisory Manager
08.2020 - 02.2021
Peninsula HR
HR Consultancy Manager
04.2018 - 08.2020
Peninsula HR
HR Consultancy Team Lead
06.2017 - 04.2018
Peninsula HR
HR Consultant
10.2016 - 06.2017
People Management Roles
Various
01.2002 - 01.2016
MBA -
Dublin City University
Diploma - Human Resource Management
National College of Ireland
Bachelor of Science - Business Management
Technological University Dublin
Advanced Award Employment Law -
CIPD
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