Patrick Lawlor

Experienced and passionate leader with a proven track record of driving transformation, fostering innovation, and delivering strategic impact. A visionary thinker with exceptional leadership, stakeholder engagement, and team development skills. Adept at aligning services with organizational goals to enhance value and empower member organizations. Recognized for fostering collaboration, driving performance, and delivering results in complex regulatory and operational environments.

• Successfully transformed the Professional Advisory Services (PAS) pillar, driving innovation and delivering measurable outcomes across learning, compliance, and advisory services.
• Improved the Net Promoter Score (NPS) for ILCU from -44 in 2022 to +26 in 2024 through enhanced engagement and service delivery.
• Spearheaded the delivery of multiple high-impact initiatives, including the ESG Framework, segmented forums, and the inaugural PAS Conference, which garnered an 8/10 satisfaction rating.
• Oversaw the relaunch and growth of Compliance Connect, achieving nearly 50% subscription rates among credit unions and setting a target to reach 60% in 2025.

• Delivered over 500 scheduled and 160 bespoke training sessions, addressing governance, AML, lending, and soft skills, benefiting over 5,000 credit union officers annually.
• Partnered with UCD Professional Academy to introduce leadership, cybersecurity, and data analytics courses, enhancing credit union capabilities.
• Expanded eLearning offerings, resulting in 500 weekly course completions, supported by the redesigned CU Learn platform for improved user experience.
• Established the Liquidity Working Group to address critical financial challenges, fostering solutions such as inter-credit union lending frameworks.

• Developed a knowledge management framework to optimize query resolution, reducing repetitive queries and enhancing efficiency through triage systems.
• Launched a ticketing system and redesigned the affiliate website to improve accessibility and user experience.
• Fostered a culture of collaboration through cross-functional roundtables, aligning team objectives with organizational strategy.

• Actively contributed to regulatory discussions on MCC, DORA, and IAF, bridging gaps between credit unions and regulators.
• Delivered comprehensive supports for MCC implementation, including QFA bootcamps, templates, and webinars.

• Community Lending Partnership: Facilitated over €2 million in co-lending applications through collaboration with Community Finance Ireland.
• ESG Framework: Positioned credit unions as leaders in sustainable finance, promoting green lending and community impact initiatives.
• PAS Conference: Designed to address sector challenges with practical solutions, engaging over 150 attendees.
• Compliance Connect: Delivered 24 forums and workshops, supported by tailored guidance and resources, significantly enhancing compliance confidence.

• Director, Payac Services CLG
• Member, Ethics Committee for Compliance Ireland
• Founding Member, Visualyse User Group
• Active Participant, Credit Union CEO Forum

• Strategic Leadership and Service Innovation
• Operational Excellence and Team Empowerment
• Advocacy and Policy Development
• Key Projects