Patrick Elligott
Ennis
Summary
With over 2 years of experience in a high pace helpdesk environment, I bring a keen eye for detail, a high standard of troubleshooting, a wide pool of experience working with a number of different IT systems and a willingness and ability to pick up new skills quickly
Overview
7
7
years of professional experience
Work History
Level 2 IT Support Engineer
Tierneys IT
Ennis
09.2023 - Current
- Maintained and monitored network systems, including firewalls, routers, switches, storage solutions and other hardware components.
- Provided technical assistance to customers, colleagues and managers on a variety of IT related issues.
- Assisted with the deployment of new applications and services in production environments.
- Diagnosed complex technical problems and implemented solutions in a timely manner.
- Resolved escalated customer service requests from Level 1 support personnel.
- Provided guidance on troubleshooting procedures to junior IT staff members.
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
Event Staff Supervisor
G4S
Limerick
12.2016 - Current
- Supervised event staff to ensure quality customer service was provided.
- Ensured all staff members were properly trained in event protocols and procedures.
- Resolved customer complaints in a timely manner throughout events.
- Provided guidance and support to new hires on event protocols and procedures.
Level 1 IT Support Engineer
Tierneys IT
Ennis
01.2022 - 09.2023
- Assisted customers with troubleshooting hardware and software issues.
- Provided technical support for customer inquiries via phone, email, and chat.
- Performed remote diagnostics to identify problems and implemented solutions.
- Created user accounts on the server for new employees.
- Maintained records of customer interactions in ticketing system.
- Managed network resources including disk space allocation and file permissions.
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
Education
Bachelor of Science - Computer Games Development
University Of Limerick
Limerick, Ireland05-2021
Skills
- Active Directory
- Software Installation
- System Administration
- Operating systems
- Remote Support
- Technical Troubleshooting
- Employee Training
- Customer Support
- Windows Servers
- Microsoft Products
- Firewalls and VPN setup
- Hardware diagnostics
- Attention to Detail
- Communication and Interpersonal Skills
Affiliations
- I enjoy backpacking when I have the time.
- Love sports, play video games and table top games
References
References available upon request.
Timeline
Level 2 IT Support Engineer
Tierneys IT
09.2023 - Current
Level 1 IT Support Engineer
Tierneys IT
01.2022 - 09.2023
Event Staff Supervisor
G4S
12.2016 - Current
Bachelor of Science - Computer Games Development
University Of Limerick
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