Hi, I’m
Patrícia Santos
Summary
Results and detail-oriented professional with proven analytical and technical skills. Aiming to leverage my abilities to successfully fill the role at your company. I can be relied upon to help your company achieve its goals.
Overview
11
years of professional experience
1
Certification
Work History
CBRE GWS / Dell Technologies
Facilities Management
09.2021 - Current
Job overview
- Vendor management, negotiate pricing for contracts, support program management functions, and coordinate procurement and supply chain management.
- Acting as single point of contact between the Client and the service delivery team.
- Estimate short and long-term financial goals by setting performance targets.
- Drive continuous process improvements and generate efficiencies.
- Handle sensitive information in a confidential manner.
- Excellent sense of prioritization skills by understanding the difference between important and urgent actions.
- Great detail-oriented skills by analyzing and spotting errors and inaccuracies.
- Perform Audits, Walk-the-stores and Site-Inspections.
- Support cost-saving initiatives with thorough research and analysis of vendor contracts and service agreements.
- Collaborate with cross-functional teams to facilitate the successful completion of facilities-related projects on time and within budget constraints.
- Hard Services assistance
- Contribute to a positive workplace environment by effectively resolving employee concerns related to facilities issues.
- Continually seek methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Promote energy efficiency initiatives within the organization by researching sustainable solutions for everyday operations challenges.
- Enhance team productivity by coordinating schedules, meetings, and resources for facilities management projects.
- Build and maintain excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Maintain physical condition of facilities, applying available resources and personnel to achieve safe, clean and functional environment.
- KPQs & KPIs.
- Financial management keeping healthy profits
- Coupa/MyBuy management
JLL/ Amazon Europe
Reception & Events Specialist
07.2017 - 09.2021
Job overview
- Very fast-paced, multicultural work environment
- Highly time-management and problem-solving skills, resourcefulness to meet strict deadlines
- Reported to different teams and managers
- Trained new joiners
- On-boarded new joiners, vendors and visitors to assist Security team and save time.
- Worked closely with other departments, buildings and teams to assist and understand other procedures.
Brinks/ d'Coque - National Sports & Culture Centre
Reception Security Officer
07.2016 - 07.2017
Job overview
- Security Prevention
- Reception Assistance when needed
Cora City Concorde
Salesperson
08.2013 - 07.2016
Job overview
- Costumer Service in different departments of a Hypermarket
Education
Centre De Qualification ProfessionnelleBrussels
DCT (Diploma of Continuous Training) from Account Manager
06.2024
Athénée RoyalAthus
Certificate of Higher Education from Modern Languages Distinction
06.2013
Skills
- Communication
- Strong leadership
- Problem solving
- Organization - Attention to detail
- Data input
- Decision making
- Costumer Service
- Ownership
- Risk Assessment
Languages
Portuguese
Native language
English
Advanced
C1
French
Advanced
C1
Spanish
Advanced
C1
German
Elementary
A2
Luxembourgish
Elementary
A2
Certification
- INL Language Certification: C1 English
- First Aid & Fire Marshal training: Stoll Safety
- 1 year Luxembourgish class: LTMA
- Several Talent Coach courses (~ 40/year)
- CPAM - Certified Professional Account Manager: 2024
Timeline
Facilities Management
CBRE GWS / Dell Technologies
09.2021 - Current
Reception & Events Specialist
JLL/ Amazon Europe
07.2017 - 09.2021
Reception Security Officer
Brinks/ d'Coque - National Sports & Culture Centre
07.2016 - 07.2017
Salesperson
Cora City Concorde
08.2013 - 07.2016
Centre De Qualification Professionnelle
DCT (Diploma of Continuous Training) from Account Manager
Athénée Royal
Certificate of Higher Education from Modern Languages Distinction
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