Patricia Whelan

• Empowered staff members to contribute to continuous improvement, quality and delivery of service. Under my management Aiseiri gained accreditation with CHKS (equivalent to HIQA)
• Carried out client clinical assessments for suitability for programme. Supported clients to admisssion, often this involved detox.
• Full responsibility for bed management, ran service at consistent occupancy of over 90%. Under my management Aiseiri in Wexford met financial goals as per newly launched strategic plan. This retention was unprecedented.
• Scheduled regular (daily) team meetings and handovers, to discuss and resolve clinical, operational and support issues.
• Identified and resolved operational issues impacting productivity, performance or profitability.
• Established a positive work environment which promoted staff morale and productivity.
• Built high-performing teams to achieve organisational objectives.
• Built and maintained loyal, long-term customer relationship, both with private and public referrers.
• Directed day-to-day work of 20 employees and motivated teams to exceed objectives.
• Recruited staff and managed HR issues.
• Assisted with employee relations issues, using emotional intelligence and diplomatic communication to resolve grievances.
• Delivered business strategy to drive revenue and operational efficiencies.
• Allocated resources to teams and projects based on need, performance and availability.
• Resolved internal staff conflicts to mutual benefits of all parties involved.
• Worked with board of directors to establish objectives and decisively lead operations.
• Generated business, cost and employee reports to management.
• Partnered with management team to optimise operations and reduce costs.
• Established budgets based on historical, current and forecasted business data.
• Monitored operations to assess and highlight results.

• Planned and carried out all clinical assessments for clients wishing to enter the detox or six week inpatient programme.
• Maintanined and nurtured relationships with referral parties, both private and public.
• Administrative support to Psychiatrist
• Clinical handovers and handovers to support staff
• Overall bed manager for the detox unit and six week inpatient programme. Ensuring to maintain optimum occupancy at all times.
• Attended public speaking events to deliver presentations.
• Responded quickly to emergency situations, leading calm and effective negotiations when issues would arise
• Increased operational efficiency by streamlining administrative processes.
• Prepared notices, plans and charts to support presentations.
• Recruited and oriented new members to organisational policies and rules. Developed induction and training days.
• Developed tracking reports and updated administration support documents
• Conducted searches, investigating reported persons and premises for illegal activity.
• Safeguarded community members and public spaces with diligent patrols.
• Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
• Responded quickly to emergency situations, leading calm and effective negotiations with suspects to diffuse highly charged situations.

• Worked as part of a multi-disciplinary clinical team, in the six week inpatient programme.
• Accredited under IACP
• Cultivated empathetic therapeutic relationships to foster trust and open communication.
• Conducted comprehensive assessments for accurate diagnosis.
• Assisted clients in developing coping strategies to manage life transitions.
• Promoted psychological resilience by conducting cognitive-behavioural therapy.
• Collaborated with multidisciplinary teams to provide holistic care.
• Developed individualised treatment plans to promote mental health recovery.
• Supervised trainee therapists, fostering professional development.
• Facilitated group therapy sessions, enhancing emotional well-being.
• Applied therapeutic interventions for stress management.
• Maintained confidential client records in accordance with legal requirements.
• Participated in continuous professional development activities, keeping up-to-date with emerging theories and practices.
• Provided crisis intervention services, ensuring immediate safety.
• Enhanced self-awareness with psychoanalytic techniques.
• Specialised in trauma-focused therapy methods, aiding post-traumatic growth.
• Adhered to ethical guidelines whilst maintaining high standards of practice in psychotherapy.
• Educated patients about appropriate coping mechanisms to help through tough situations.
• Provided client-focused therapy interventions within clinical settings.
• Maintained compliance with regulatory requirements surrounding mandatory reporting and client safety.
• Managed diverse caseload with consistently positive outcomes and client satisfaction.
• Collaborated with other practitioners to arrange therapeutic consultations.
• Provided clients with recommendations to community resources.
• Planned and conducted diagnostic tests, interpreting results to formulate advice.
• Facilitated counselling service for groups of up to 25.
• Supported clients to complete rehabilitative treatment and achieve personal goals.
• Evaluated need for follow-up services after providing course of therapeutic treatment. Provided post treatment planning with multidisciplinary teams / organisations involved.

• I worked part time in the hotel to pay for my college fees, etc. This was while I was studying Counselling & Psychotherapy. I initially served a period of waitressing but they promply noted my skills, attention to detail and ability and I was promoted to Restauarant Supervisor. I worked 4 shifts per week (split). I had a history of working in hospitality during secondary school breaks, it proved a pivotal development of my life skills and attention to detail.
• Promoted positive dining experience with exceptional customer service skills.
• Established effective communication channels between front and back of house teams for smoother operation.
• Fostered team cohesion through regular communication and feedback sessions.
• Organised special events and private functions, showcasing the establishment's versatility and adaptability. I have an excellent eye for detail and precision.
• Managed financial transactions accurately, safeguarding against loss or discrepancies in income.
• Provided leadership during busy periods to maintain excellent service levels despite high volumes of guests.
• Maintained impeccable cleanliness standards throughout the restaurant, promoting a welcoming atmosphere for guests.
• Handled difficult customer situations calmly, retaining their loyalty and repeat business.
• Improved customer satisfaction by promptly addressing and resolving complaints.
• Trained new staff members, leading to improved service standards.
• Oversaw scheduling of employees' shifts without conflict or overstaffing issues.
• Gained experience in all restaurant activities, including waiting, bar and front of house.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Maintained safe working and guest environments, reducing injury and incident risks.
• Allocated resources to properly staff shifts and maintain adequate service levels across all restaurant areas.
• Encouraged feedback from restaurant customers, using insights to implement positive process changes.
• Reconciled cash and credit card transactions to maintain accurate records.
• Led by example in providing customers with attentive, professional restaurant service.
• Planned staff rotas to meet customer demand whilst remaining under budget. Team player and led by example, I have upheld this throughout my career.
• Sought out and implemented methods to improve service and team performance, boosting business sustainability with continuous enhancements.

IN BRIEF, FIRST JOBS HELD POST LC & COLLEGE:

• Having completed my IT Engineering Diploma with CATT, leeson St. I worked for three companies during the boom.
• Helpdesk Support Agent with Citywest Banking, quickly promoted to Team Lead and Department Rep - I spent a lot of my time in the UK, working towards Y2000 contingency.
• Opsis Ltd - Implementaiton Rep and Rrainer. I travelled Ireland, performing installations and providing staff with training on use of new software. The software package was developed for the legal sector, predominantly a solicitors database.
• EPS - Reception (switchboard) & Administration.