Patricia McGettigan
Summary
Senior hospitality leader with over 40 years of experience managing front-of-house operations in restaurants, cafés, and pubs across Ireland and London. Proven expertise in team supervision, staff training, customer service excellence, and efficient management of busy service periods in fast-paced environments. Reliable, professional, and highly adaptable with strong communication and leadership skills.
Overview
36
36
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Floor Staff
Tony’s Café – Moycullen
2025.11 - 2026.06
- Working in a busy family-run café serving a loyal local clientele
- Delivering efficient and friendly customer service in a fast-paced environment
- Supporting smooth day-to-day front of house operations
- Working effectively as part of a high-energy team during busy service periods
Senior Supervisor
The Galleon Restaurant – Salthill, Galway
Salthill, Galway
2023.05 - 2025.11
- Managed busy front of house operations in a well-established restaurant
- Supervised and supported a team of 12-14 staff members
- Responsible for opening and closing procedures and daily cash handling
- Managed telephone bookings and large group reservations
- Trained and supported junior staff members
- Maintained high standards of customer service during busy service periods
- Worked closely with management to ensure efficient restaurant operations
Floor Staff / Front of House
Galway Golf Club – Galway
Galway
2016.03 - 2020.03
- Provided front of house and restaurant service in a busy golf club environment
- Managed large bookings and regular clientele professionally
- Handled cash and customer payments accurately
- Adapted flexibly to changing service demands and busy periods
- Maintained high customer service standards at all times
Beauty Therapist
Síodas – Spiddal, Galway
Spiddal, Galway
2006.01 - 2008.01
- Delivered professional customer service and client care
- Managed appointments and customer interactions professionally
Co-Manager / Hospitality Operations
London, UK
London
1990.01 - 2005.01
- Worked across busy London hospitality venues in Kensington High Street, Oxford Street, and Maida Vale.
- Key responsibilities included:
- Co-managing busy pub and hospitality operations
- Staff recruitment and supervision
- Bar and restaurant service management
- Kitchen coordination and menu involvement
- Event organisation and bookings
- Waitressing and customer service
- Managing fast-paced hospitality environments
Education
ITEC Beauty Therapy Qualification - Beauty Therapy
GTI
Galway 2005.01 - 2007.01
Skills
- Restaurant Supervision
- Front of House Management
- Staff Training & Team Leadership
- Customer Service Excellence
- Cash Handling & Till Management
- Opening & Closing Procedures
- Group Bookings & Reservations
- Telephone & Booking Management
- Complaint Resolution
- HACCP Certified
- Fast-Paced Hospitality Environments
Certification
HACCP Certified
References
Available on request
Career Break
- Family Carer
- 2008 - 2016
- Full-time carer for elderly parents during illness
Timeline
Floor Staff
Tony’s Café – Moycullen
2025.11 - 2026.06
Senior Supervisor
The Galleon Restaurant – Salthill, Galway
2023.05 - 2025.11
Floor Staff / Front of House
Galway Golf Club – Galway
2016.03 - 2020.03
Beauty Therapist
Síodas – Spiddal, Galway
2006.01 - 2008.01
ITEC Beauty Therapy Qualification - Beauty Therapy
GTI
2005.01 - 2007.01
Co-Manager / Hospitality Operations
London, UK
1990.01 - 2005.01