Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Patricia Erese

FIVEMILETOWN,COUNTY TYRONE

Summary

I am a hard-working Housekeeper bringing three years of experience in hotel settings. Self-motivated and efficient, delivering comprehensive cleans. Enforces COSHH and responsible cleaning supply use. Additionally, I am a dependable by using innovative techniques to deliver immaculate results. Passionate in providing exceptional attention to detail and working tirelessly to provide a spotlessly clean finish.

Moreover, I am equipped with strong consultative sales strategy and superior negotiation skills. Drives revenue through attentive, high-quality service. Frequently commended for excellent communication and conflict-resolution skills. I am an energetic student eager to deliver top-quality customer service. Addresses challenges with resourceful problem-solving and conflict-resolution skills. Personable communicator with strong interpersonal skills.

Overview

2
2
years of professional experience

Work history

Housekeeping Cleaner

Corick House Hotel and Spa
20 Corick Road, Clogher BT76 0BZ, Tyrone
06.2021 - Current
  • Vacuumed and steamed carpets, curtains and upholstered furniture.
  • Swept, mopped, waxed and polished floors, delivering pristine finish.
  • Maintained flexible working patterns to best suit evolving customer needs.
  • Maintained strong levels of client trust through honest communication and delivery of impeccable finish.
  • Utilised expertise in deep-cleaning techniques, ensuring spotless results for ultimate client satisfaction.
  • Replaced sheets, duvets and pillowcases daily, maintaining spotless presentation standards.
  • Performed thorough deep cleaning, consistently receiving top scores on customer evaluation surveys.
  • Kept housekeeping trolleys well-stocked, reporting low supplies to management for prompt reordering.
  • Communicated with other staff to determine best use of resources and guest care.
  • Interacted positively and professionally with residents, maintaining excellent service standards.

Banquet Server

Corick House Hotel and Spa
20 Corick Road, Clogher BT76 0BZ, Tyrone
05.2023 - 06.2023
  • Consistently exceeded guest expectations maintaining meticulous knowledge of menu items.
  • Smoothened operations during peak hours, providing support to accommodate staff shortages.
  • Minimised room resets by preparing room according to Banquet Event Order (BEO).
  • Set tables for high-end luxury events to achieve impeccable presentation.
  • Optimised transition between functions, cleaning space after banquet completion and verifying equipment and supplies were stored and restocked.
  • Ensured seamless event flow, performing preparatory tasks and side work duties, including [Task] and [Task].
  • Delivered exceptional service by greeting and serving customers in timely, friendly manner.
  • Discussed menu items and dietary concerns, noted special requests and suggested additional items to meet upsell goals.
  • Greeted new customers, explained restaurant procedures, handed out menus and took drink orders.
  • Skilfully resolved customer concerns, implementing action to ensure pleasant dining experience.

Sales Advisor

The Body Shop
Online
01.2021 - 04.2023
  • Provided high levels of service, promptly resolving complaints to maintain customer satisfaction.
  • Maximised sales opportunities by regularly replenishing stock levels of recently sold products.
  • Established customer purchasing needs, offering personalised guidance with product and accessory selection.
  • Delivered outstanding customer experiences through attentive care and faultless service.
  • Demonstrated product usage and features to customers.
  • Totalled bills using maths skills and maintained accurate till count.
  • Promoted customer loyalty scheme at checkout.
  • Highlighted product features and benefits in line with customer needs, securing high-value sales.
  • Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.

Education

A-Levels -

St. Ciaran's College Ballygawley
Tyrone
09.2016 -

Skills

  • Cleaning materials knowledge
  • Deadline driven
  • Deep-clean techniques
  • Attention to detail
  • Self-motivated
  • Domestic cleaning expertise
  • Organised and efficient
  • Exceptional communicator
  • Supply inventory management
  • Customer-orientated
  • Excellent timekeeping
  • Customer assistance
  • Brand awareness
  • Enthusiastic communicator
  • Consultative selling
  • Event safety and hygiene
  • Fine dining experience
  • Cleaning requirements
  • Interpersonal skills
  • Upbeat, outgoing and positive

Languages

English
Fluent

Timeline

Banquet Server

Corick House Hotel and Spa
05.2023 - 06.2023

Housekeeping Cleaner

Corick House Hotel and Spa
06.2021 - Current

Sales Advisor

The Body Shop
01.2021 - 04.2023

A-Levels -

St. Ciaran's College Ballygawley
09.2016 -

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Patricia Erese