Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Patricia Costello

Thurles

Summary

Dedicated professional with experience in health care and customer service. Known for effective communication and adaptability in diverse environments, providing exceptional support to patients while assisting healthcare teams in delivering quality care.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Health Care Assistant

Fennor hill care facility
08.2019 - Current
  • Assisted residents with daily living activities and personal hygiene tasks.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Utilized strong organizational skills while managing multiple tasks simultaneously
  • Treated palliative care patients with the utmost respect and dignity.
  • Adapting and changing approaches to the wide variety of patients to suit each individual's needs.

Barista

Naomi's
Thurles
02.2015 - 08.2019
  • Provided exceptional customer service by engaging with customers and addressing inquiries.
  • Maintained cleanliness and organization of workspace, ensuring compliance with health standards.
  • Crafted specialty coffee beverages using espresso machines and manual brewing techniques.
  • Operated cash registers to process customer payments.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.

Bartender and waitress

skehans
Thurles
01.2015 - 08.2015
  • Monitored customer satisfaction and addressed any concerns promptly.
  • Collaborated with kitchen staff to ensure timely food and drink service.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Provided excellent customer service in a fast-paced dining environment.
  • Developed positive relationships with regular customers through friendly conversation.

waitress

skillet pot
Thurles
01.2012 - 11.2012
  • Assisted other wait staff members in times of heavy customer traffic.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Maintained polite and professional demeanour to patrons to encourage inquiries and order placements.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Developed positive relationships with regular customers through friendly conversation.
  • Swept and mopped floors, vacuumed carpets, and dusted surfaces.

Education

Level 5 -

Templemore Further Education
Templemore
06-2020

Leaving Cert -

Presentation Secondary School
Thurles
06-2013

Skills

  • Health compliance
  • Team collaboration
  • Time management
  • Customer relations
  • Conflict resolution
  • Emotional support

Certification

  • Care of the older person, level 5
  • Psychology Level 5
  • Work experience level 5
  • Community addiction studies level 5
  • barista

Timeline

Health Care Assistant

Fennor hill care facility
08.2019 - Current

Barista

Naomi's
02.2015 - 08.2019

Bartender and waitress

skehans
01.2015 - 08.2015

waitress

skillet pot
01.2012 - 11.2012

Level 5 -

Templemore Further Education

Leaving Cert -

Presentation Secondary School

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Patricia Costello