Patrice Keogh
Summary
Proactive and reliable with strong organisation skills, and a proven ability to communicate and coordinate with team members while managing a dynamic workload. Strong teamwork and interpersonal skills developed while operating in retail and professional environments.
Overview
5
5
years of professional experience
Work History
Customer Communications Specialist
New Ireland Assurance
Dublin, Ireland
09.2022 - Current
- Collaborating with business stakeholders to develop customer communication strategies aligned with business objectives.
- Built and maintained effective relationships with colleagues and stakeholders to enhance collaboration.
- Trained and mentored employees to maximise team performance.
- Met deadlines using excellent planning and coordination skills.
- Developed excellent working knowledge of industry trends and improvements in processes.
Retention Specialist
New Ireland Assurance
05.2021 - 09.2022
- Conducted outbound calls to existing customers during service campaigns to enhance customer retention.
- Delivery high level of service by telephone and email to new and existing customers, third party brokers and tied agents.
- Be a point of contact and support to the inbound phone teams when managing difficult queries.
- Hold in depth knowledge of the products serviced by New Ireland Assurance/Bank of Ireland Life.
- Ensuring complaints and errors are raised with the relevant team and within regulation timelines.
- Supporting the communications team with quality assurance and reconciliations to ensure the accurate information is issued to the appropriate parties on time.
Education
Level 7 - Certificate in Professional Financial Advice
Life Insurance Association
Dublin2020
Level 5 - Business and Digital Marketing
Marino College of Further Education
Dublin2015
Leaving Certificate -
Malahide Community School
Dublin2013
Skills
- Customer relationship management
- Customer retention strategies
- Quality assurance
- Complaint resolution
- Team training
- Stakeholder collaboration
- Regulatory compliance
- Communication skills
Languages
English
Proficient
C2
Interests
- I am an experienced seamstress I have a passion for clothes and fabrics I enjoy altering and mending clothes to give them a longer life or to create something new
- I love to read and romance is my favourite genre
Timeline
Customer Communications Specialist
New Ireland Assurance
09.2022 - Current
Retention Specialist
New Ireland Assurance
05.2021 - 09.2022
Level 7 - Certificate in Professional Financial Advice
Life Insurance Association
Level 5 - Business and Digital Marketing
Marino College of Further Education
Leaving Certificate -
Malahide Community School