PATIENCE MOYO
Dublin,Ireland
Summary
Highly organised professional with expertise in bookkeeping, budgeting, and strategic planning. Adept at developing and implementing standard operating procedures to enhance efficiency. Proven ability to lead teams and manage customer databases effectively. Career goal includes leveraging skills in high-level organisation to drive business success.
Experienced professional with focus on reservations management in hospitality industry. Specialises in optimising booking processes to enhance customer satisfaction and operational efficiency. Skilled in team leadership and problem-solving to ensure seamless guest experiences.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work history
Reservations Supervisor
Clayton Burlington Hotel
Dublin
2025.09 - 2026.05
- Leading a team of reservation agents to consistently achieve high customer satisfaction and maximize booking efficiency in a fast-paced hotel environment.
- Maximization of room sales and revenue for the hotel and to ensure a high level of product knowledge of the hotel and locale and sales attitude is adopted at all times and maintained
- Awareness of all sales opportunities within the hotel
- Contributed proactive suggestions during team meetings, fostering innovation.
- Monitored room availability with precision, ensuring optimal usage.
Groups Reservations Coordinator
MHL Hotels
Dublin, Ireland
2025.06 - 2025.09
- Coordinated group reservations for MHL Hotels, ensuring seamless booking processes and exceptional client satisfaction.
- Managed large-scale group bookings by liaising with clients and internal departments to optimize room allocation and pricing strategies.
- Developed and maintained strong relationships with corporate clients and event planners to drive repeat business and maximize revenue.
- Enhanced team productivity with efficient delegation of tasks.
Reservations Supervisor
Holiday Inn Express
Dublin, Ireland
2024.06 - 2025.06
- Maximization of room sales and revenue for the hotel awareness of all sales opportunities within the hotel
- To ensure high level of a high level of customer service is consistent
- To adhere to all company credit policies to ensure that all revenue targets are met in a timely manner
- Directed daily operations of hotel reservations department, optimizing booking processes to enhance guest satisfaction and maximize occupancy rates.
Sales and Marketing Executive
Academy Plaza Hotel
Dublin, Ireland
2022.01 - 2024.05
- Plan and execute a wide variety of events, from small parties to large corporate gatherings
- Work closely with client's to understand their needs and develop customized event plans
- Manage all aspects of event planning, including budgeting, timeline management and on-site coordination
- Assisting with site inspections
- Follow up with client's and guests after each event
- Developed and executed strategic sales and marketing plans that increased hotel revenue within one year through targeted campaigns and client engagement.
Front Office Duty Manager
The Capital Hotels
Johannesburg, South Africa
2018.01 - 2022.07
- Managed daily operations of the Front Office, ensuring efficient guest service and satisfaction.
- Implemented and maintained standard operating procedures to enhance service delivery.
- Coordinated with other departments to ensure seamless guest experiences.
Guest relations officer
DoubleTree by Hilton
Dubai, UAE
2016.03 - 2017.06
- Updated knowledge on local attractions routinely to provide accurate information to tourists.
- Fostered a welcoming atmosphere for improved guest experience.
- Enhanced guest satisfaction by promptly addressing inquiries and complaints.
- Executed daily administrative duties, contributing towards efficient hotel operation.
- Provided personalised services based on unique client needs – translating into a memorable stay for every guest.
- Assisted in the organisation of special events for enhanced guest satisfaction.
Lobby Hostess
JW Marriott Marquis Business Bay
Dubal, UAE
2014.01 - 2016.03
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Education
Diploma of Higher Education - Diploma in Sales and Marketing Management
Damelin Business School
Johannesburg 2010.01 - 2013.01
QQI Level 5 - Social Justice
Cathal Brugha FET
Dublin, Leinster 2023.01 - 2024.03
Certificate of Higher Education - Cybersecurity
Corsera
Dublin 2023.03 - 2025.03
Skills
- Bookkeeping Budgeting
- Standard Operating Procedures
- Strategic Planning Team Leadership
- Customer database handling
- High-Level organisation
Timeline
Reservations Supervisor
Clayton Burlington Hotel
2025.09 - 2026.05
Groups Reservations Coordinator
MHL Hotels
2025.06 - 2025.09
Reservations Supervisor
Holiday Inn Express
2024.06 - 2025.06
Certificate of Higher Education - Cybersecurity
Corsera
2023.03 - 2025.03
QQI Level 5 - Social Justice
Cathal Brugha FET
2023.01 - 2024.03
Sales and Marketing Executive
Academy Plaza Hotel
2022.01 - 2024.05
Front Office Duty Manager
The Capital Hotels
2018.01 - 2022.07
Guest relations officer
DoubleTree by Hilton
2016.03 - 2017.06
Lobby Hostess
JW Marriott Marquis Business Bay
2014.01 - 2016.03
Diploma of Higher Education - Diploma in Sales and Marketing Management
Damelin Business School
2010.01 - 2013.01