ANAND PARSHA
Hyderabad
Summary
Dynamic leader with a proven track record at Celebi Airport Services India Pvt Ltd, enhancing operational efficiency and customer satisfaction. Expert in crisis management and fostering team collaboration, I've significantly contributed to large-scale event success and improved service quality through innovative problem-solving and effective communication.
Overview
12
12
years of professional experience
Work History
Duty Officer
Celebi Airport Services India Pvt Ltd
05.2024 - Current
- Ensured compliance with regulations by maintaining up-to-date knowledge of industry standards.
- Contributed to the successful execution of large-scale events through meticulous planning and coordination efforts.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Evaluated team performance regularly, providing constructive feedback for continuous improvement.
- Enhanced operational efficiency by streamlining communication processes within the team.
Customer Service Supervisor
Airindia SATS Airport Services India Pvt Ltd
03.2019 - 04.2024
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Team Leader
Menzies Bobba Ground Handling Services Pvt Ltd
09.2012 - 02.2019
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
Bachelor of Commerce - Commerce
B.R. AMBEDKAR OPEN UNVERSITY
HYD09-2019
Skills
- Maintaining confidentiality
- Customer service
- Team motivation
- Task delegation
- Crisis management
- Problem-solving
Timeline
Duty Officer
Celebi Airport Services India Pvt Ltd
05.2024 - Current
Customer Service Supervisor
Airindia SATS Airport Services India Pvt Ltd
03.2019 - 04.2024
Team Leader
Menzies Bobba Ground Handling Services Pvt Ltd
09.2012 - 02.2019
Bachelor of Commerce - Commerce
B.R. AMBEDKAR OPEN UNVERSITY
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