Summary
Overview
Work History
Education
Skills
Languages
Timeline
Disclaimer
OTHER RELEVANT EXPERIENCE
Sport, Literature and walking
Generic
PAOLO FABBRI

PAOLO FABBRI

Copparo

Summary

Results-oriented professional with exceptional communication skills and a proven track record of meeting strict deadlines. Self-motivated and reliable individual with a client-focused approach, adept at building strong relationships with both internal and external stakeholders. Fluent in Italian, German, and English. Excels in onboarding processes, streamlining operations, and fostering collaboration to achieve organizational objectives efficiently. Expertise lies in communication, training, and team building, consistently delivering high levels of customer satisfaction while ensuring expectations are exceeded.

Overview

9
9
years of professional experience

Work History

Onboarding Coordinator

SiteMinder
01.2024 - 01.2025
  • Promoted to Onboarding Coordinator (internal coordinator role within the Onboarding department for the Italian, German, and English markets)
  • As a coordinator: direct contact with clients via videocall, phone call, and e-mail in Italian, German, and English (presentation session of the client's onboarding process and workflow, verification of the hotel's main goals and primary requirements, promotion of the company's image, customers assistance on the best commercial strategies tailored on the client's needs, etc.) and:
  • Maintained up-to-date knowledge of industry best practices to refine the onboarding strategy effectively.
  • Ensured a positive onboarding experience by addressing any concerns or issues promptly and effectively.
  • Coordination in liaison with the Onboarding managers and the Sales Department
  • Teamwork with Onboarding peers (technical assistance related to peer’s queries via chat in English, Italian, and German) and email contacts with business partners
  • Coordinated onboarding processes, ensuring seamless integration for new hires.
  • Supported continuous improvement initiatives by gathering feedback from new hires regarding their onboarding experience.
  • Managed scheduling for onboarding activities, optimizing time efficiency for trainers and new employees.
  • Collaborated with hiring managers to address specific departmental needs during the onboarding process.
  • Developed customized training materials tailored to individual roles and responsibilities within the organization.
  • Worked closely with new hires, answering questions and addressing various concerns during onboarding process.

Customer Onboarding Specialist

SiteMinder
07.2021 - 01.2023
  • Hired as a Customer Onboarding Specialist (expert in setting up and configuring software – training customers on software via video call)
  • Training and technical customer support mainly focused on the configuration and setup of SiteMinder and Little Hotelier programs (Little Hotelier Management System, Direct Booking, WebsiteBuilder, Channel Manager, Insights for Revenue Management, Integration of SiteMinder Channel Manager with external PMS) via videocall
  • Post-activation technical assistance for programs conducted via videocall, email, and phone in Italian, German, and English: answering applications related customer queries (troubleshooting, room rates mapping from the SiteMinder Channel Manager, website optimization through the Website Builder, strategies implementation for a wider online visibility through Meta Search Engines, competitors review through Insights, etc.)
  • Facilitated onboarding processes for new clients, ensuring seamless integration with SiteMinder systems.
  • Collaborated with cross-functional teams to enhance training materials and improve user experience.
  • Conducted training sessions for new users, promoting effective utilization of SiteMinder tools.
  • Managed client inquiries and provided support during initial setup, ensuring timely resolutions.
  • Monitored feedback from new clients to identify areas for service improvement and implementation.
  • Maintained accurate records of client interactions, contributing to data-driven improvements in onboarding procedures.

Associate in Core Services Loyalty Care (German Team)

Marriot International
10.2018 - 06.2021
  • Provided customer support to the organization’s clients/customers
  • Proven ability to achieve or exceed sales targets
  • Strategic thinker and drive key metrics with the ability to track record
  • Demonstrable experience of new business acquisition
  • Dealt daily with telephone, email and written enquiries
  • Worked on some projects both in German and English
  • Assisted in coordinating daily operations to enhance guest experience and service efficiency.
  • Executed administrative tasks, ensuring accurate documentation and timely communication across departments.
  • Collaborated with cross-functional teams to streamline workflows and improve overall operational effectiveness.
  • Maintained knowledge of hotel services and promotions, providing informed recommendations to guests for enhanced satisfaction.

Apprenticeship in wholesale trade and foreign trade

Berry.EN
09.2017 - 08.2018
  • Managed and was responsible for different administrative activities
  • Drafting and management of foreign commercial correspondence
  • Dealt with telephone contacts with customers, suppliers and business partners
  • Translation of commercial texts (German-Italian and vice versa)
  • Drafting invoices and transport documents
  • Checked products in stock and dealt with the logistic
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.

Shipping Clerk Associate

Medpex
09.2015 - 05.2017
  • Drafting invoices and transport documents
  • Preparation of orders in the warehouse
  • Checked products in stock and dealt with the logistic
  • Preparation of shipments
  • Utilized shipping software to generate labels and manage logistics for outgoing packages efficiently.
  • Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
  • Processed incoming shipments accurately and efficiently to ensure timely distribution.

Internship in administration and accounting

IFW Expo Heidelberg GmbH
08.2015 - 09.2015
  • Management and administration of supplier data
  • Took part in regular meetings concerning the development of the new company
  • Worked independently on all tasks, using initiatives
  • Used IT systems to keep track of progress
  • Dealt daily with telephone, email, and written enquiries as well as with face-to-face queries.

Education

Postgraduate training course - economics and project management

TV SD-Akademie GmbH
02.2015

Course - accountancy

Cappellari Institute
04.2013

Master’s Degree - History of Philosophy

University of Ferrara
12.2011

Bachelor’s Degree - History of Philosophy

University of Ferrara
03.2008

Skills

  • SiteMinder and Little Hotelier applications (Little Hotelier, Channel Manager, Direct Booking, Website Builder, Insights)
  • Salesforce (CRM for the case managements)
  • Apple applications: Numbers, Sheet e Pages
  • Marriott reservation and accounts systems (Empower and Cris)
  • Italian native speaker, fluent in English and German
  • Microsoft Office: Advanced Excel, Word and PowerPoint
  • SAM (accounting) - INAZ (payroll)
  • Sebina Open Library (library software)
  • Feedback collection
  • Organizational growth
  • Cross-functional teamwork
  • Performance tracking
  • Employee engagement
  • Cross-functional coordination
  • Analytical and critical thinking
  • Training and mentoring
  • Employee relations
  • Willingness to learn
  • Teamwork
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Multitasking
  • Excellent communication
  • Problem-solving abilities
  • Organizational skills
  • Team collaboration
  • Active listening
  • Decision-making
  • Team building
  • Task prioritization
  • Interpersonal skills
  • Customer relationship management
  • Analytical thinking
  • Conflict resolution
  • Training and development
  • Microsoft office
  • Documentation and recordkeeping
  • Project management
  • Data analysis
  • Reliability
  • Self motivation
  • Adaptability and flexibility
  • Professionalism
  • Performance management

Languages

English
Advanced (C1)
German
Advanced (C1)
Italian
Bilingual or Proficient (C2)

Timeline

Onboarding Coordinator

SiteMinder
01.2024 - 01.2025

Customer Onboarding Specialist

SiteMinder
07.2021 - 01.2023

Associate in Core Services Loyalty Care (German Team)

Marriot International
10.2018 - 06.2021

Apprenticeship in wholesale trade and foreign trade

Berry.EN
09.2017 - 08.2018

Shipping Clerk Associate

Medpex
09.2015 - 05.2017

Internship in administration and accounting

IFW Expo Heidelberg GmbH
08.2015 - 09.2015

Course - accountancy

Cappellari Institute

Master’s Degree - History of Philosophy

University of Ferrara

Bachelor’s Degree - History of Philosophy

University of Ferrara

Postgraduate training course - economics and project management

TV SD-Akademie GmbH

Disclaimer

I authorize the processing of personal data contained in my curriculum vitae based on Legislative Decree No. 196/2003 "Personal Data Protection Code" and the GDPR (EU Regulation 2016/679) for the purposes of selection and communication.

OTHER RELEVANT EXPERIENCE

  • May 2015 – July 2015: waiter and cook assistant, Dean & David Restaurant, Mannheim (Germany)
  • March 2014 – June 2014: assistant chef and waiter, Pizzeria 4 Mori, Mannheim (Germany)
  • December 2013 – February 2014: barman, Azteca Mexican, Mannheim (Germany)
  • June 2013 – September 2013: rubber manufacturing process, I.P.A.G. s.r.l., Ferrara (Italy)
  • February 2013 – May 2013: internship in administration and accounting, I.P.A.G. s.r.l. Ferrara (Italy)
  • Duties:
  • Telephone and e-mail contacts with suppliers
  • Drafting transport documents and invoices
  • Customer service management

Sport, Literature and walking

I love sports like tennis, basketball and football. I watch sport events and go for a long and fast walk every day. Furthermore I love lifting weights to keep myself fit and disciplined

Similar Profiles

CREATE PROFILE
PAOLO FABBRI