Paola Navarro
Dublin
Summary
Dynamic and results-oriented professional with extensive experience at Aviation, excelling in customer service and security. Mastered problem-solving and Spanish and English fluency, ensuring passenger satisfaction and safety. Demonstrated exceptional team collaboration and quality control, achieving high performance in fast-paced environments. Proven ability to adapt and excel, enhancing customer experiences and operational efficiency.
Overview
9
9
years of professional experience
Work History
Customer & Security Service Agent
ICTS
06.2022 - Current
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Assisted in emergency situations, effectively coordinating with team members and authorities for safe resolutions.
- Participated in ongoing training programs to stay current on industry standards and enhance personal performance as an Airport Security Agent.
- Maintained up-to-date knowledge of TSA regulations, ensuring strict adherence to policies and procedures.
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
- Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
Airline Service Agent
Air Europa Airline
02.2017 - 02.2020
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Collaborated with team members to achieve high levels of performance in demanding situations.
- Expedited lost luggage retrieval by coordinating efforts between ground crew and airline staff effectively.
Airline Customer Service Agent
Amaszonas
02.2015 - 02.2017
- Input customer reservations, payment sources, and contact details into Sabre system.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Managed the front desk during high-traffic periods, efficiently handling multiple tasks simultaneously.
Education
Bachelor of Tourism Studies - Tourism Management
Gabriel Rene Moreno Collegue
Santa Cruz,Bolivia02.2014
Skills
Listening Skills
Team Collaboration
Quality Control
Spanish Fluency
Problem Resolution
Administrative and Office Support
Teamwork and Collaboration
Friendly, Positive Attitude
Problem-Solving
Additional Information
Global Distribution System (GDS)
Kiu Airline System, Altea Airline Systems, Amadeus Airline Systems
Languages
Spanish
Native language
English
Advanced
C1
Portuguese
Elementary
A2
Timeline
Customer & Security Service Agent
ICTS
06.2022 - Current
Airline Service Agent
Air Europa Airline
02.2017 - 02.2020
Airline Customer Service Agent
Amaszonas
02.2015 - 02.2017
Bachelor of Tourism Studies - Tourism Management
Gabriel Rene Moreno Collegue
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