Pankaj Singh

Accomplished IT professional with 19+ years of global experience in digital transformation, enterprise architecture and IT service delivery across industries. Expert in designing scalable, future-ready solutions that align with business goals. Skilled in solution architecture, program management, pre-sales and stakeholder engagement.

• SAP Professional Enterprise Architect
• Enterprise Architecture Consultant - SAP LeanIX
• Professional Solution Architect - SAP BTP
• TOGAF 9.2 Professional Enterprise Architect
• Project Management Professional (PMP)
• SAP Activate Agile Specialist
• Business Associate - SAP - Lead to Cash

• Executive General Management from Indian Institutes of Management, Bangalore INDIA in 2022

• Master of Computer Applications from Rani Durgavati Vishwavidyalaya, Jabalpur INDIA in 2005

• Bachelor of Science from Allahabad University, Prayagraj INDIA in 2001

Architecture & Advisory

• SAP Program Architect for 3 large-scale, multi-phase transformation programs over the last 8 years.
• Developed value maps, architecture, and E2E business processes for IATA Airline retailing using SAP solutions.
• Led pre-sales workshops, roadmap planning, and architecture design, guiding teams to convert bids into full-scale projects.
• Industry expertise in Airline, Retail, Public Sector, Energy and Healthcare.

Business Development & GTM

• Represented SAP at global events like T2RL and IATA, promoting SAP airline solutions and generating new opportunities.
• Collaborated with regional teams for GTM execution, business case development, and solution adoption.
• Supported SAP teams as architect for managing large scale bids like Lufthansa, Riyadh Air, Kuwait Air, MISA etc..

Global Service Delivery 

• SPOC for EMEA CX engagements for 2+ years.
• Managed complete transformation projects, from onsite due diligence and PoC to offshore delivery, improving tools and processes for enhanced long-term efficiency.
• Led project planning, estimation, governance, and risk management for customer engagements.

Team Development & Leadership

• Led CoE, GTM teams, and Industry Focus Groups to enhance capabilities.
• Built and mentored large, cross-functional teams, delivering complex projects across multiple geographies.

ALDI International, Germany || Retail

• Duration & Role: 4 Months(Current), Project Lead/Architect
• Project Overview: Implementation & global template rollout of FlexINT program using SAP BTP platform for enterprise middleware and data management solution.

SAUDI Airlines, KSA || Airline

• Duration & Role: 2 Years, Program Architect
• Project Overview: Engagement aimed to improve passenger experience, build brand loyalty, and cut legacy data costs by integrating PSS, ERP, Loyalty using SAP BTP, SAP CX.

Ministry of Investment, KSA || Public Sector

• Duration & Role: 1.5 Years, Project Architect
• Project Overview: Transformation aimed to promote investment opportunities and redefined the investor journey—from first interaction to license issuance and business setup by leveraging SAP Commerce, CRM, Fiori, and ECC for end-to-end delivery.

Centrica PLC, UK || Energy Supplier

• Duration & Role: 7 Months, Product Owner
• Project Overview: Development of contact management template using Commerce Cloud, Marketing & Service Cloud, SOM, and ISU to replace the legacy system—reducing costs and enhancing customer experience.

Cerebos Pacific, Singapore || Healthcare

• Duration & Role: 2 Years, Lead / Solution Architect
• Project Overview: Implementation new B2B/C solutions for 3 countries using SAP CRM, SAP CRM Loyalty Management, SAP Commerce, Marketing and ERP.

Other Customer Engagements

• As SAP Partner include E.ON Energy(Germany), Schneider Electric(France),Chrysler Motors(USA) and Tata Finance (India).

• Principal Consultant, SAP - Ireland, March 2013 - Current

• Senior SAP Consultant, Capgemini India Pvt Ltd - India, April 2010 – October 2013

• SAP CRM consultant, Tata Technologies Ltd - India, March 2005 - March 2010