Summary
Overview
Work History
Education
Skills
Roles And Responsibilities
References
Timeline
Generic

Pankaj Ruwali

Athlone,WH

Summary

Highly skilled accounts receivable officer with a proven track record in managing key accounts for Bord Gais Energy. Demonstrated exceptional customer service, negotiation skills, and persistence in recovering past due accounts. Seeking a challenging role to leverage expertise in accounts receivable processes, customer relationship management, and financial analysis. Committed to delivering exceptional service and driving revenue growth.

Overview

3
3
years of professional experience

Work History

Account Receivable Analyst

Capita Customer Solutions
01.2022 - Current
  • Successfully increased conversion rate to 12% from 5% by employing effective questioning techniques and past, present, and future approach to reduce ledger balances.
  • Proven ability to manage and nurture relationships with key accounts, ensuring timely collections and resolving billing disputes.
  • Demonstrated exceptional customer service skills, maintaining calm and professional demeanor on collection calls.
  • Successfully negotiated repayment plans with account holders to minimize collections receivables and recover lost revenue.
  • Consistently followed up with customers with extremely past due accounts, demonstrating tenacity in recovering outstanding balances.
  • Expertise in analyzing financial data to identify trends, discrepancies, and potential areas for improvement.
  • Accurate data entry and maintenance of accounts receivable records for KAM accounts.
  • Adherence to Bord Gais Energy's specific accounting standards and regulations.

Credit Control & Collection Agent

Infosys BPM
04.2021 - 07.2021
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Maintained high volume of calls and met demands of busy and productive group. Managed approximately 35 incoming calls per day from customer.
  • Maintained consistently high success rate of collecting on overdue accounts.
  • Regularly monitored accounts to identify overdue balances and potential areas of risk.
  • Documented customer payment interactions and account statuses for future reference.

Education

Bachelor of Business Administration - Business Administration

NIIMS
Mumbai
04.2012

Skills

  • Organizational skills
  • Dispute management
  • Credit management evaluation
  • Strong attention to detail
  • Critical analysis
  • KPI Management
  • Strong interpersonal skills
  • Proficient in Microsoft office Suite
  • Risk evaluations
  • Customer service

Roles And Responsibilities

  • KAM Account Management: Proven ability to manage and nurture relationships with key accounts, ensuring timely collections and resolving billing disputes.
  • Negotiation: Successfully negotiated repayment plans with account holders to minimize collections receivables and recover lost revenue.
  • Accounts Receivable Management: Expertise in handling all aspects of accounts receivable, including payment processing and collections follow-up.
  • Financial Analysis: Proficient in analyzing financial data to identify trends, discrepancies, and potential issues.
  • Customer Service: Demonstrated exceptional customer service skills, maintaining a calm and professional demeanor on collection calls.
  • Data Management: Accurate data entry and maintenance of accounts receivable records. Maintained accurate records of customer accounts, payments, and payment plans.
  • Compliance: Adherence to relevant accounting standards and regulations.

References

Provided on request

Timeline

Account Receivable Analyst

Capita Customer Solutions
01.2022 - Current

Credit Control & Collection Agent

Infosys BPM
04.2021 - 07.2021

Bachelor of Business Administration - Business Administration

NIIMS
Pankaj Ruwali