Highly skilled accounts receivable officer with a proven track record in managing key accounts for Bord Gais Energy. Demonstrated exceptional customer service, negotiation skills, and persistence in recovering past due accounts. Seeking a challenging role to leverage expertise in accounts receivable processes, customer relationship management, and financial analysis. Committed to delivering exceptional service and driving revenue growth.
Overview
3
3
years of professional experience
Work History
Account Receivable Analyst
Capita Customer Solutions
01.2022 - Current
Successfully increased conversion rate to 12% from 5% by employing effective questioning techniques and past, present, and future approach to reduce ledger balances.
Proven ability to manage and nurture relationships with key accounts, ensuring timely collections and resolving billing disputes.
Demonstrated exceptional customer service skills, maintaining calm and professional demeanor on collection calls.
Successfully negotiated repayment plans with account holders to minimize collections receivables and recover lost revenue.
Consistently followed up with customers with extremely past due accounts, demonstrating tenacity in recovering outstanding balances.
Expertise in analyzing financial data to identify trends, discrepancies, and potential areas for improvement.
Accurate data entry and maintenance of accounts receivable records for KAM accounts.
Adherence to Bord Gais Energy's specific accounting standards and regulations.
Credit Control & Collection Agent
Infosys BPM
04.2021 - 07.2021
Worked in call center environment handling manual and automatically dialed outbound calls.
Maintained high volume of calls and met demands of busy and productive group. Managed approximately 35 incoming calls per day from customer.
Maintained consistently high success rate of collecting on overdue accounts.
Regularly monitored accounts to identify overdue balances and potential areas of risk.
Documented customer payment interactions and account statuses for future reference.
Education
Bachelor of Business Administration - Business Administration
NIIMS
Mumbai
04.2012
Skills
Organizational skills
Dispute management
Credit management evaluation
Strong attention to detail
Critical analysis
KPI Management
Strong interpersonal skills
Proficient in Microsoft office Suite
Risk evaluations
Customer service
Roles And Responsibilities
KAM Account Management: Proven ability to manage and nurture relationships with key accounts, ensuring timely collections and resolving billing disputes.
Negotiation: Successfully negotiated repayment plans with account holders to minimize collections receivables and recover lost revenue.
Accounts Receivable Management: Expertise in handling all aspects of accounts receivable, including payment processing and collections follow-up.
Financial Analysis: Proficient in analyzing financial data to identify trends, discrepancies, and potential issues.
Customer Service: Demonstrated exceptional customer service skills, maintaining a calm and professional demeanor on collection calls.
Data Management: Accurate data entry and maintenance of accounts receivable records. Maintained accurate records of customer accounts, payments, and payment plans.
Compliance: Adherence to relevant accounting standards and regulations.
References
Provided on request
Timeline
Account Receivable Analyst
Capita Customer Solutions
01.2022 - Current
Credit Control & Collection Agent
Infosys BPM
04.2021 - 07.2021
Bachelor of Business Administration - Business Administration
NIIMS
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