PAM KAUR
Slough,Berkshire
Summary
Dynamic and results-oriented professional with expertise in contract negotiation, client relationship management, and key account handling. Demonstrates a strong ability in risk assessment, needs analysis, and converting leads through persuasive communication and upselling strategies. Adept at building relationships and managing accounts while ensuring compliance with requirements. Committed to leveraging interpersonal skills to drive business growth and achieve career goals in strategic account management.
Overview
9
9
years of professional experience
Work History
Account Manager
Everyday Loans
Slough, Berkshire
09.2021 - Current
- Top departmental sales performance for 2023 generating over £1.35 million in new cash value
- Second top personal contribution towards new cash sales for 2024
- Follow company policy's and FCA regulations to ensure all business is conducted within set guidelines
- Driving new business by responding to customers who have enquired about products via brokers on third party sites or directly on website
- Assessment of customer loan affordability and any potential risk
- Analyse and evaluate customer suitability for lending decisions
- Increase product sales through knowledgeable customer advice.
- Collaborate with internal teams to ensure seamless service delivery.
- Achieved client satisfaction by managing key accounts effectively.
- Assured timely delivery of products and services to meet customer expectations.
- Collaborated with sales team for achieving shared objectives.
- Negotiated contracts to secure profitable deals.
- Trained and mentored new account representatives to deliver outstanding service.
- Negotiated contracts and closed deals to achieve favourable terms for corporate objectives.
- Delivered high sales performance within strict deadlines and targets.
Account Executive
BMW Financial Services
Slough, Berkshire
08.2020 - 08.2021
- Managed all end of contract customers queries
- Provided voluntary/early termination quotations
- Offered lump sum payment options and quotes
- Handled Right to Withdraw customer requests
- Generated settlement quotes on finance contracts
- Discussed end of contract options to best suit customer circumstances
Job Closing & Invoicing Specialist
Technogym UK Ltd
Bracknell, Berkshire
02.2020 - 03.2020
- Generated quotations applying contractual discounts within established SLA
- Progressed sent quotes via customer contact, modifying where required
- Maintained data accuracy within system, making corrections and amends
- Recorded purchase orders on system and released for Field Service action
- Placed orders for spare parts on all chargeable work orders
- Assisted with After Sales administrative tasks in line with demands
- Managed invoicing queries from existing and new business customers
Business Support Administrator
Kingston Hospital
Kingston upon Thames
11.2019 - 12.2019
- Co-ordinated engineers and sub-contractor work loads
- Managed output of NHS help desk ensuring accuracy of all tasks and reporting
- Client liaison - NHS first point of contact
- Ensured task closures within service level agreements
- Compliance, SLA & KPI reporting for Partnership Director & Commercial team
- Managed calls from key stakeholders, sub-contractors and clinical staff
Sales Office Administrator
JamesonCarter Ltd
Camberley, Surrey
08.2019 - 10.2019
- Generated new vehicle sales quotations
- Screened all external sales calls into office
- Provided full administrative office support
- Organised collections via UPS
- Monitored and reported back to Director on vehicle logistics updates
- Regularly monitored new vehicle status via Calibre system
- Offered adhoc PA support to director when required
Loyalty Manager
FCA UK Ltd
Slough, Berkshire
06.2016 - 07.2019
- Responsible for timely monthly/yearly allocation of departmental budget
- Managed projects such as creation of FCA Goodwill platform for customers
- Evaluated strategies to improve business process and budget utilisation
- Provided ongoing financial analysis & reporting of team & individual spend
- Completed month end reconciliations in line with company's financial processes
- Supported Head of Customer Relations with adhoc projects and meeting preparations
- Travelled to Milan, Italy with senior management to take part in HQ budget meetings
Education
Certification - Executive, Secretarial, Admin & PA Diploma
CPD New Skills Academy
Some College (No Degree) - GCSE
The Hayes Manor School
Skills
- Contract negotiation
- Highly competitive
- Key account handling
- Risk assessment
- Needs analysis
- Converting leads
- Persuasive communication
- Upselling strategies
- Interpersonal skills
- Account management
- Relationship building
- Compliance requirements
- Results-Oriented approach
- Strategic planning
Timeline
Account Manager
Everyday Loans
09.2021 - Current
Account Executive
BMW Financial Services
08.2020 - 08.2021
Job Closing & Invoicing Specialist
Technogym UK Ltd
02.2020 - 03.2020
Business Support Administrator
Kingston Hospital
11.2019 - 12.2019
Sales Office Administrator
JamesonCarter Ltd
08.2019 - 10.2019
Loyalty Manager
FCA UK Ltd
06.2016 - 07.2019
Certification - Executive, Secretarial, Admin & PA Diploma
CPD New Skills Academy
Some College (No Degree) - GCSE
The Hayes Manor School
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