PÂMELA SHERON

• Cultivated customer relationships, following up on opportunities, quotations, and commercial requests to enhance satisfaction. • Coordinated with technology vendors, distributors and internal teams to support quotations, orders, contracts and customer requirements. • Followed opportunities through the sales cycle, keeping information updated and ensuring timely commercial follow-up. • Supported account development by identifying customer needs and opportunities for additional technology solutions. • Managed customer communications and meetings, ensuring timely follow-ups and effective post-sales support. • Streamlined Back Office activities, overseeing contracts, documentation, orders, and commercial records for accuracy and efficiency.

Conducted regular client meetings, fostering trust and loyalty.

Analysed market trends to identify potential areas for expansion.

Coordinated with sales team to meet quarterly targets.

• Coordinated event logistics to ensure smooth operations for live shows and football matches, enhancing guest experience through effective assistance. • Supported venue preparation and organisation, providing customer guidance and facilitating post-event activities to maintain high service standards. • Maintained cleanliness and organisation of event areas, ensuring safe and welcoming environments throughout events. • Work effectively as part of a team in busy, fast-paced environments. • Provided friendly and professional assistance to attendees.

Maintained calm under pressure whilst dealing with unforeseen event issues.

Increased attendee satisfaction by delivering exceptional customer service during events.

Promoted a welcoming atmosphere by greeting and directing guests promptly upon arrival.

• Prospected new B2B customers, generating sales opportunities for information security and technology solutions. • Built and updated prospecting lists and databases to identify potential customers efficiently. • Conducted outbound contact with prospects and customers via phone, email, and other communication channels to foster engagement. • Qualified leads by understanding customer needs, business context and technology requirements. • Scheduled calls, meetings and product demonstrations with prospects, customers, manufacturers and internal teams. • Supported commercial events and customer engagement initiatives.

Facilitated product demonstrations for prospective customers leading to increased sales enquiries.

Implemented effective sales strategies to maximise product uptake and profitability.

Addressed customer service issues promptly, improving brand reputation.

• Delivered customer service in retail environment, managing payments and cash register operations to ensure smooth transactions. • Supported daily store closing procedures and cash reconciliation. • Guided customers with product selection, sizes, colours, and new product launches to enhance shopping experience. • Restocked, organised products, and upheld store presentation standards to create an inviting shopping environment.

• Supported UX projects and gathered customer needs and requirements.
• Monitored project schedules and supported project planning and tracking.
• Coordinated meetings between customers and internal teams.
• Prepared status updates and communicated project progress to customers.
• Recruited end users for research and satisfaction testing activities.

Prepared and delivered training sessions and created user manuals.
• Supported the identification of business process gaps in customer projects.
• Provided support to project key users.
• Reported activity progress to project management.

• Supported implementation activities and technical discussions.

• Performed high-volume invoice issuance using Oracle NetSuite ERP.
• Issued invoices for transfers, services, parts, consumables and fixed assets.
• Provided operational support to the tax department.

• Provided direct customer service and product assistance.
• Handled payments, cash register closing and invoice issuance.
• Supported product replenishment and store organisation.

• Updated and monitored opportunities with technology manufacturers and supported opportunity mapping.
• Provided Back Office support for contracts and customer documentation.
• Generated prospecting lists and supported new customer acquisition.
• Prospected customers and presented information security solutions.
• Identified customer needs to support commercial visits and meetings.
• Contacted customers, manufacturers and prospects to schedule calls, meetings and demonstrations.

• Supported cash flow control, invoice issuance, commissions, payment slips and tax documents.
• Performed daily bank reconciliation and reported financial matters to the General Manager.
• Supported payment, receivables and payroll processes.
• Provided telephone support to customers and suppliers and controlled visitor access.
• Organised correspondence, office records and office supplies.