Pamela Harmon
Celbridge,IE
Summary
I am an attentive administrative professional skilled in customer service and clerical support. Experienced as public face of office and in supporting internal workings of office environment. I Have worked with basic software programs but i am quick and eager to pick up new skills.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
Work History
Telephonist/Dispatcher
Linc Taxi
Dublin, Dublin
07.2006 - Current
- I have worked for Lynk Taxi since 2006, As the Telephonist / Dispatcher.
- Used phone etiquette to deliver messages to customers/drivers and head office with almost 100% accuracy.
- Updated phone directory to maintain accurate information.
- Supported and advised distressed emergency calls from the hospitals regarding dialysis scheduling and blood sampling/testing.
- I am responsible for dealing with all incoming calls from our customers; not only domestic but including the HSE, Tusla, and all the regional hospitals to name but a few, ensuring that all taxi requests have been properly assigned and scheduled to the drivers.
- I manage the electronic taxi queuing system so drivers know their schedules and timing pick ups.
- I am also responsible for providing quotes to customers for taxi fares including our corporate customers.
- I also deal with any customer grievances that arise. In such circumstances, I aim to resolve these issues in a timely manner that benefits the customer, driver and Lynk Taxi by following the prescribed procedures relating to the handling of customer complaints, I am able to resolve these issues in a professional and
diplomatic way.
Muller Op/ General Op/Quality Controler
Techman Ireland
Coolmine, Dublin
05.2001 - 03.2006
- I worked as an assembler / quality controller at Fergus Kelly & Company,
- Kept appropriate stock levels up to date to match expected demand.
- Replenished stock and processed deliveries to maximise product availability.
- Received and processed stock using inventory management system.
- Operated machinery to achieve targets while also training new employees on said machinery..
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity on the production line
- Approved or rejected raw materials and products following established quality standards, documenting relevant information.
- Compared finished products to original design to verify products met customer expectations based on company standards
Education
City and Guilds - Buissness Studies
Colinstown Park Community Collage
Dublin, Leinster 09.1992 - 05.1993
Leaving Certificate -
Colinstown Park Community Collage
Dublin 09.1987 - 05.1991
Skills
- Inbound and outbound call handling
- Switchboard equipment knowledge
- Outbound call management
- Objection handling
- Complaint resolution skills
- Telephone customer service
- Accurate message taking
- Time management
- Communication skills
Affiliations
- I enjoy Walking,. Reading and socialising and i am currently Involved with my children's football clubs
Timeline
Telephonist/Dispatcher
Linc Taxi
07.2006 - Current
Muller Op/ General Op/Quality Controler
Techman Ireland
05.2001 - 03.2006
City and Guilds - Buissness Studies
Colinstown Park Community Collage
09.1992 - 05.1993
Leaving Certificate -
Colinstown Park Community Collage
09.1987 - 05.1991
Similar Profiles
DeLayne JonesDeLayne Jones
Preschool Specialist at LincPreschool Specialist at Linc
Shari TuckerShari Tucker
Peer Support Case Manager at LincPeer Support Case Manager at Linc
Charlotte McVeighCharlotte McVeigh
School Holiday Work at Linc West ScaffoldingSchool Holiday Work at Linc West Scaffolding