Pallavi Sharma
Upper Coomera
Summary
Dynamic Professional Learning Development Specialist with over 5 years of experience in designing, implementing and delivering High-Impact training programs. Dedicated and experienced with a passion for educating, and helping support diverse students academically, emotionally, and socially. Skilled in curriculum development and implementing innovative digital training solutions, to suit diverse business needs that drive customer satisfaction, increase operational efficiency, and ensure high standards of service. Recognized for creativity and innovation, having been awarded the prestigious Great Ideas Award by TAFE Robina in 2024 for outstanding contributions to training and development.
Overview
9
9
years of professional experience
Work History
VIRTUAL TRAINER/ASSESSOR in Diploma of Business / Diploma of Leadership and Management
TAFE Robina Campus
12.2023 - Current
- Designing, Delivering, Performance Monitoring and reviewing of courses
- Develop, implement, and maintain individual training plans to meet the individuals learning style and skill level
- Collaborate closely with a team of 20 trainers to ensure course quality, consistency, and academic integrity across multiple units, overcoming challenges related to diverse teaching styles and assessment interpretations
- Spearhead validation sessions, working efficiently with various trainers to standardize assessments, ensuring compliance with academic standards while fostering a collaborative approach to continuous improvement
- Use Formative assessment tools in the class to make class a fun learning in a remote environment such as Edpuzzle, Kahoot, Mentimeter, Nearpad
- Demonstrate strong communication, collaboration, and problem-solving skills by reconciling different perspectives and ensuring unified delivery of high-quality, consistent training across the big team
- Track and compile collected data using various regular formative assessments to determine student’s understanding of lessons
- Conceptualize training materials based on data and research
- Deliver structured, flexible, relevant and interesting training sessions and assist all learners regardless of level to achieve their training goals
- 2024 State Staff Award Winner (Category: Great Ideas)
TRAINER/ASSESSOR in Diploma of Business and Project Management in Civil Construction
Pinnacle Institute
11.2022 - 12.2023
- Delivered training for BSB units within the Diploma of Project Management, focusing on project planning, financial management, risk management, and business communication
- Developed and updated training materials to ensure relevance to current industry standards, including multimedia resources and assessment tools
- Conducted formative and summative assessments to evaluate student competencies, providing detailed feedback to support their progress
- Provided individualized support to students, addressing their learning needs and offering career advice related to project management roles in civil construction
- Collaborated with industry professionals to ensure training content was aligned with the latest civil construction trends and practices
TRAINER/ASSESSOR in Diploma of Leadership and Management
Canterbury Technical Institute
03.2022 - 08.2023
- Develop a schedule to assess training needs
- Using Zoom and LMS-Moodle to conduct remote classes
- Ensure the course aligns with EQUAL’S Strategic Learning and Teaching Plans
- Consult with other trainers, managers, and leadership
- Conceptualize training materials based on data and research
- Maintained up-to-date training materials and ensured compliance with ASQA standards and industry requirements
- Develop, implement, and maintain individual training plans to meet the individuals learning style and level of skills and knowledge
- Collaborated with management teams to assess training needs and ensure alignment with organizational goals
- Complete and maintain all training records accurately, document assessment, results and submit to the appropriate manager for assessment for input into student management
TRAINER/ASSESSOR in Australian Workplace Skills and Job Readiness Program for Graduate Employability
Performance Education
04.2022 - 08.2023
- Facilitate engaging and interactive sessions that cover key job readiness skills, including CV writing, interview preparation, job search strategies, workplace communication, and other soft skills
- Provide one-on-one coaching to students, guiding them in job applications, interview practice, and career planning
- Create and update learning materials, such as course notes, multimedia content, and activities that enhance employability skills
- Provide guidance on job placement strategies, help students identify suitable job opportunities, and connect them with potential employers
- Work with industry partners, employers, and career services to ensure that training aligns with current job market requirements and employer expectations
BUSINESS OWNER
Sunlight Drive Café
03.2021 - 03.2023
- Established and developed a successful café, creating training systems for new hires to ensure consistent service standards
- Developed training programs for staff in customer service, food safety, and operational efficiency
- Managed the business’s training and onboarding processes, ensuring new store openings followed standardized operational procedures
Business Ops Manager
Chipmunk’s Indoor Play Centre and Café
03.2016 - 12.2019
- Oversaw the daily operations ensuring smooth and efficient service delivery
- Recruited, trained, and managed a diverse team of staff, setting performance standards and managing staff schedules to ensure exceptional customer service
- Designed training programs focusing on customer experience, operational excellence, and team leadership
- Led projects to improve training engagement and staff performance, ensuring alignment with business goals
- Monitored and controlled store budgets, tracked sales performance, and implemented cost control strategies to maximize profitability
- Managed inventory levels, ordered supplies, and conducted stock control to meet demand without overstocking, optimizing resource usage
- Implemented local marketing initiatives and promotional campaigns, successfully driving traffic and increasing sales and customer engagement
- Analyzed store performance metrics, including sales and KPIs, and recommended strategies for continuous improvement in operations
Education
Masters in Professional Accounting -
La Trobe University
Melbourne, VIC12.2018
Masters in Business Administration (Dual Degree) -
La Trobe University
Melbourne, VIC12.2018
Masters in Commerce -
Bangalore University
12.2013
Advanced Diploma of Leadership and Management -
Swiss Institute Australia
Melbourne, VICCert IV in Training and Assessment -
LP Communications Pty Ltd
Melbourne, VICBasic Barista Training -
Grinders
12.2018
Skills
- Training Program Design and Delivery
- E-learning Development and Delivery
- Compliance oriented
- Result and Outcome oriented
- Organized
- Relationship Building skills
- Initiative taker
- Team Oriented
- Project Management skills
- Strategic Collaboration with Senior Leadership
- Active listener
- Communication
- Interpersonal skills
- Corporate Training
- Cultural and Business Awareness
- Structured
- Functional skills
Additional Information
Willing to travel as required for training delivery and stakeholder engagement.
Gardening
I love growing lots of herbs and vegetables in my garden such as mint, birds eye chili, zucchini, cucumbers etc,.
Timeline
VIRTUAL TRAINER/ASSESSOR in Diploma of Business / Diploma of Leadership and Management
TAFE Robina Campus
12.2023 - Current
TRAINER/ASSESSOR in Diploma of Business and Project Management in Civil Construction
Pinnacle Institute
11.2022 - 12.2023
TRAINER/ASSESSOR in Australian Workplace Skills and Job Readiness Program for Graduate Employability
Performance Education
04.2022 - 08.2023
TRAINER/ASSESSOR in Diploma of Leadership and Management
Canterbury Technical Institute
03.2022 - 08.2023
BUSINESS OWNER
Sunlight Drive Café
03.2021 - 03.2023
Business Ops Manager
Chipmunk’s Indoor Play Centre and Café
03.2016 - 12.2019
Masters in Commerce -
Bangalore University
Basic Barista Training -
Grinders
Masters in Professional Accounting -
La Trobe University
Masters in Business Administration (Dual Degree) -
La Trobe University
Advanced Diploma of Leadership and Management -
Swiss Institute Australia
Cert IV in Training and Assessment -
LP Communications Pty Ltd
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