Padmaja Deo
Limerick
Summary
Results-driven professional leveraging problem-solving skills to overhaul, improve and refine business practices. Strategic thinker with advanced analysis skills. Confidently tackles large scale challenges, prioritising greater organisational efficiency.
Overview
5
5
years of post-secondary education
12
12
years of professional experience
Work history
Revenue And Fraud Assurance Analyst
Virgin Media
Limerick, Ireland
2025.06 - Current
- Audited telecom billing systems to detect and fix revenue leakage points.
- Tracked and reported total financial savings achieved from fixed leakages.
- Monitored revenue trends to investigate and report sudden revenue drops.
- Identified, investigated, and suspended fraudulent user accounts.
- Created and sent regular fraud risk reports to all stakeholders.
- Conducted root cause analysis (RCA) on billing errors and fraud patterns.
- Tracked internal employee compliance for mandatory company training modules.
- Generated and shared training compliance reports identifying outstanding staff.
- Delivered comprehensive daily, weekly, and monthly reports to management.
Sr. Analyst Product Support
Phreesia India (Former Rayden Interactive)
Pune, Maharashtra
2024.01 - 2024.04
- Investigated client-raised cases related to the product, ensuring thorough analysis and resolution.
- Assigned or redirected cases not relevant to the product team to the appropriate team via Salesforce.
- Prioritized and managed cases according to urgency and milestones on Salesforce.
- Conducted client calls and remote sessions via GoToAssist to gather necessary information and provide support.
- Performed multiple settings and configurations to test and verify issues on the Phreesia admin page and client dashboard.
- Tested issues, updated case statuses, provided resolutions, and escalated when necessary.
Associate Business Support Analyst
Verificient Solutions Pvt Ltd., India
Pune, Maharashtra
2017.05 - 2023.11
- Assisted in project planning and execution.
- Conducted data analysis to identify trends and insights.
- Generated reports for key stakeholders.
- Coordinated with cross-functional teams for process improvement.
- Manage backlogs, refine user stories, and support Agile sprints.
- Keeping updated with industry trends and best practices relevant to business analysis and support.
- Troubleshoot problems, offer solutions and escalate complex issues to appropriate teams.
- Maintain documentation for common issues and solutions.
- Ensure customer satisfaction and maintain high-quality service.
- Collaborate with product development teams to communicate customer feedback and suggest improvements.
- Maintaining, creating, and deleting user accounts and assigning roles and permissions accordingly.
- Conducted routine cleanups to remove inactive or redundant user accounts and resources.
- Offered frontline support to customers, addressing their technical issues and inquiries.
- Providing the root cause analysis to the customer success team for any escalations.
Sales Associate II
Convergys India Services Pvt Ltd.
Pune, Maharashtra
2016.04 - 2016.08
- Client relationship management.
- Product and service promotion.
- Recognized for exceptional customer service.
- Identify the needs of customers and provide support.
- Receive and investigate complaint from customers and ensure successful and prompt resolution.
- Keeps management informed by submitting activity and results reports.
Process Executive
Infosys BPO Ltd.
Pune, Maharashtra
2014.09 - 2016.03
- Answered telephone or online requests and completed interactions quickly to meet productivity goals.
- Worked on salesforce to check the details and assign or reply to the tickets accordingly as per the team roles and responsibilities.
- Coordinated multi-team process initialisation, reducing associated redundancies and dependencies.
Education
Master's - Business Analytics
University Of Limerick
Ireland 2024.08 - 2025.08
B.Tech - Computer Science
MIPS
Kanpur, India 2009.07 - 2013.07
Skills
- Basic SQL
- Salesforce
- Clarify
- Pega
- Snowflake
- Arbor
- Tiafun
- Predictive Analysis
- Freshdesk
- Agile
- JIRA
- ProofHub
- Customer service
- Communication skills
- Leadership
- Microsoft excel
Rewards And Recognition
- Won 2nd place in the "UL Consultant of the Year" award.,
- Nominated as "Faculty Officer" for Kemmy Business School.,
- Rewarded as "Best Employee" In Infosys India.
Declaration
I hereby declare that the above information is accurate and correct to the best of my knowledge. Padmaja Deo
Timeline
Revenue And Fraud Assurance Analyst
Virgin Media
2025.06 - Current
Master's - Business Analytics
University Of Limerick
2024.08 - 2025.08
Sr. Analyst Product Support
Phreesia India (Former Rayden Interactive)
2024.01 - 2024.04
Associate Business Support Analyst
Verificient Solutions Pvt Ltd., India
2017.05 - 2023.11
Sales Associate II
Convergys India Services Pvt Ltd.
2016.04 - 2016.08
Process Executive
Infosys BPO Ltd.
2014.09 - 2016.03
B.Tech - Computer Science
MIPS
2009.07 - 2013.07