Paddy Makuba
Tallaght,Leinster
Summary
Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work history
Customer executive agent
virgin media customer executive
Citywest, ireland
01.2025 - Current
- Worked after-hours when needed to meet client needs or resolve outstanding issues, demonstrating commitment to job role.
- Resolved technical issues with the use of problem-solving skills, enhancing customer trust.
- Conducted regular follow-ups with clients, ensuring their concerns were addressed and resolved satisfactorily.
- Increased brand loyalty with excellent customer service practices.
- Managed customer queries for better understanding of products and services.
- Delivered consistently excellent customer service to guarantee positive company experiences.
- Logged customer information and data in secure systems, maintaining GDPR compliance.
- Answered customer telephone calls promptly and improved on-hold wait times.
Customer service agent
Chill Insurance
Sandyford, Leinster
04.2024 - 12.2024
- Managed high-volume customer queries simultaneously through effective multitasking.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Acted as first point of contact for customer issues and queries.
- Handled over 50 customer complaints, per day providing appropriate solutions to guarantee positive outcomes.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Obtained feedback from customers to improve service experience.
- Maintained excellent client satisfaction by providing in-depth support.
- Offered prompt solutions to maintain customer satisfaction.
Staging & Support Operative
Exertis Ireland LTD
Lucan, Dublin
04.2023 - 03.2024
- Oversaw daily operations to achieve high productivity levels.
- Acted as first point of contact for customer issues and queries.
- Collaborated well with other customer agents to deliver consistent service across various platforms.
- Established positive relationships with clients by going extra mile to build rapport.
- Tracked orders and processed 20-30 refunds for new and existing customers.
- Communicated with suppliers regarding customer orders to verify availability and timeline of delivery.
- Transferred customer calls to respective department or personnel to address specific issues.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Sales Assistant
Lidl
Dundrum, Leinster
06.2022 - 04.2023
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Worked energetically to maintain efficient operations during peak trading hours.
- Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
- Cultivated loyal, profitable customer relationships, asking open-ended questions to assess and cater to individual needs.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
Team Member
Powerleague
Templeogue, Leinster
10.2021 - 06.2022
- Learned all tasks required quickly to maximise performance.
- Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
- Contributed to team success by completing jobs quickly and accurately.
- Demonstrated proper food handling and safety standards.
- Handled high-volume telephone calls while balancing busy workload.
- Used fryers, grills and microwaves while following safety guidelines.
- Followed recipes to prepare different pizzas with correct topping amounts and arrangements.
Customer Service Agent
Covalen Solutions
Sandyford, Leinster
06.2019 - 08.2021
- Delivered consistently excellent customer service to guarantee positive company experiences.
- Collaborated well with other customer agents to deliver consistent service across various platforms.
- Exceeded targets with strong rapport building and product knowledge.
- Answered incoming telephone calls from customers and detailed initial queries on Customer Relationship Management (CRM) system.
- Addressed and resolved customer complaints in line with company guidelines and within target timeframes.
- Managed high-volume customer queries simultaneously through effective multitasking.
Sales Assistant
Poundland
Dundrum, Leinster
09.2016 - 06.2019
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Worked energetically to maintain efficient operations during peak trading hours.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Operated cash registers with accuracy and processed cash and card transactions.
- Educated customers on product and service offerings, engaging in special offers and promotions to increase sales.
Sales Assistant
Breathnachs Bargains Newsagents
Tallaght, Tallaght
03.2016 - 09.2016
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
- Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
Education
Some College (No Degree) - FAI Kickstart 2 Coaching Badges
Pearce College of Further Education
Crumlin, Leinster 09.2015 - 05.2016
High School Diploma - Leaving Certifcate
Old Bawn Community School
Tallaght, Leinster 08.2009 - 05.2015
Skills
- Customer retention
- Customer communications
- Practical problem solver
- Customer assistance
- Excellent timekeeping
- Money handling
- Team player
- Customer care
Timeline
Customer executive agent
virgin media customer executive
01.2025 - Current
Customer service agent
Chill Insurance
04.2024 - 12.2024
Staging & Support Operative
Exertis Ireland LTD
04.2023 - 03.2024
Sales Assistant
Lidl
06.2022 - 04.2023
Team Member
Powerleague
10.2021 - 06.2022
Customer Service Agent
Covalen Solutions
06.2019 - 08.2021
Sales Assistant
Poundland
09.2016 - 06.2019
Sales Assistant
Breathnachs Bargains Newsagents
03.2016 - 09.2016
Some College (No Degree) - FAI Kickstart 2 Coaching Badges
Pearce College of Further Education
09.2015 - 05.2016
High School Diploma - Leaving Certifcate
Old Bawn Community School
08.2009 - 05.2015
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