Patryk Chowanski
Customer Success And Sales Leader
Summary
A passionate Customer Success and Sales leader with extensive experience working in a high growth start-up environment (pre-IPO). Always focused on coaching, mentoring and talent development. Proven record of hiring and setting up new teams in a highly competitive job market, ensuring the company culture is maintained during expansion.
An exceptional communicator, I prefer a consultative style, with persuasive negotiation skills based on a customer needs approach. A trusted advisor and customer advocate, successful in building and maintaining long term partnerships in order to drive engagement, adoption and grow customer value over time.
Results-focused, my achievements in account management and business development are consistent and well-documented. Completed extensive sales training including Sandler, SPIN and Force Management “Command of the Message”.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Sabbatical
Ireland, Poland
10.2020 - Current
Manager, Customer Success Team
Datadog
Dublin
12.2018 - 10.2020
- Responsible for day to day running of two teams - 11 team members in total
- Managing, coaching and growing the Northern European Commercial Customer Success team
- Hiring, onboarding and training of new team members - 6 new hires
- Established new Customer Success Associate Team in EMEA/APAC - hired and developed first member and grew this team to 5 hires
- Actively involved in interview process for hiring future Enterprise and CSA leaders in EMEA/APAC
- Ensuring the company culture, values and principals were maintained during major growth of Dublin office
- Conducting weekly 1:1, coaching and feedback sessions, team meetings, company wide CS meetings and monthly/quarterly CS business review
- Supporting CSMs during C-level meetings with large customers - remote and onsite
- Improving team's processes and efficiencies in conducting meetings with customer - “First Meeting Excellence”
- Driving team’s performance to ensure main KPIs on an individual and team level were met
- Revamping of CSM playbook and onboarding plans for new hires
- Maximized performance by monitoring daily activities and mentoring team members
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
Customer Success Manager
Datadog
Dublin
04.2018 - 12.2018
- Building and growing relationships with largest commercial customers in the Northern Europe region (UK, the Nordics and Israel) - 100+ accounts
- Providing exceptional Customer Experience
- Uncovering business pains and strategically mapping Datadog’s values
- Helping the customers to achieve desired business outcomes
- Focusing on long term partnerships in order to grow customer value over time
- Three pillars of engagement - Success (Training and Onboarding), Growth (Up-sell and Cross-sell) and Retention (Renewals)
- Monitored metrics and developed actionable insights to improve efficiency and performance
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues
- Created customer support strategies to increase customer retention
- Conducting regular Business Reviews with customers
- Mentor and Buddy to new CSMs in EMEA and APAC regions
- Conducted training and mentored team members to promote productivity and commitment to friendly service
Corporate Account Executive
MongoDB
Dublin
05.2016 - 03.2018
- Coordinated full sales lifecycle from proposal development to closings and follow-up: MongoDB Subscriptions, DBaaS and Professional Services
- Tapping into the vast community of open source users to identify commercial opportunities
- Courageous qualification of prospects to maximize the return on time invested
- Weekly forecasting meetings and deal reviews – MEDDPIC
- Territory management - Enterprise Accounts - South Africa / Corporate Accounts - UK
- Pursuing new business opportunities and managing existing book of business
- Strategic account planning at the beginning of each quarter to identify the right target accounts
- Weekly PG campaigns – outreach through emails and cold calls
- Identifying renewal at risk and mitigating the impact of churn
- Liaising and managing the team of internal stakeholder (Pre-Sales, Support, Marketing, Customer Success) to deliver the best value to my customers
Account Executive
Qualtrics
Dublin
07.2014 - 05.2016
- Built and strengthened relationships with new and existing accounts to drive revenue growth: Qualtrics Customer Experience Management (CEM) suite
- Expanding market share in CEE region through new business acquisitions
- Demand generation – identifying new business opportunities through lead generation
- Managing business relationships from lead to close
- Remote and onsite product demonstration and presentation,including webinars
- Identifying potential partnership opportunities with local CX experts to ensure successful delivery of the CX program
- Attending and speaking at local CX events
Renewals and Channel Manager
iSheriff
Dublin
07.2013 - 07.2014
- Facilitated channel engagement to support territory sales goals
- Coordinated sales activities with partners and resellers to identify and close new business
- Developed solid working knowledge of products to understand benefits to potential customers
- Cultivated and developed strategic partnerships to build assigned territory
- Identified new partnership opportunities in the UK for iSheriff’s Cloud Security Suite
Internal Account Manager
BMC Software
Dublin
07.2011 - 05.2013
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Built relationships with customers and community to establish long-term business growth
- Directed sales support staff in administrative tasks to help sales reps close deals
- Resolved problems with high-profile customers to maintain relationships and increase return customer base
Education
Higher Diploma in Information Technology - Computer Science
09.2009 - 06.2011
1st Class Honours Award
BBA - Finance And Banking
09.1998 - 06.2001
Skills
Leadership
Customer Success
Retention and Expansion
Solution Selling
Demand Generation
Account Management
Accomplishments
- Managed $ 10M+ in ARR
- First EMEA customer with ARR of $1M +
- First promotion to CSM leadership role in EMEA
- Set up Customer Success Associate program in EMEA/APAC
- Achieved dollar- based net retention of 130%
Training
MEDDICC
“Command of the Message”
Timeline
Sabbatical - Ireland, Poland
10.2020 - Current
Manager, Customer Success Team - Datadog
12.2018 - 10.2020
Customer Success Manager - Datadog
04.2018 - 12.2018
Corporate Account Executive - MongoDB
05.2016 - 03.2018
Account Executive - Qualtrics
07.2014 - 05.2016
Renewals and Channel Manager - iSheriff
07.2013 - 07.2014
Internal Account Manager - BMC Software
07.2011 - 05.2013
NUI Maynooth - Higher Diploma in Information Technology, Computer Science
09.2009 - 06.2011
WSB School of Banking - BBA, Finance And Banking
09.1998 - 06.2001