Oswin Justin Fernandes
Dublin
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
Manager
The Park West Tavern
03.2025 - Current
- Supervise and motivate a team of 20+ employees, fostering a high-performance culture.
- Oversee all restaurant operations, including staff scheduling, supplier coordination, and customer satisfaction delivery.
- Resolve guest complaints swiftly, resolving conflicts with professionalism to maintain high satisfaction and repeat business.
- Introduced process improvements reducing service delays by 30% and increasing table turnover during peak hours.
Food & Beverage / Assistant Duty Manager
Aspect Hotel
07.2023 - 03.2025
- Collaborated with the front desk and housekeeping teams to ensure operational efficiency.
- Delivered prompt, professional responses to guest inquiries, enhancing satisfaction.
- Trained and supervised new staff to ensure consistent service standards.
- Supported night audit functions and daily operational reporting.
Senior Bar & Restaurant Supervisor
Thalassa
05.2022 - 06.2023
- Coordinated front-of-house and kitchen teams to streamline service delivery.
- Maintained accuracy in financial transaction reporting and improved team efficiency.
- Demonstrated leadership skills as a team leader, training and managing junior staff to maintain high standards of service.
- Adept at multitasking and working efficiently in fast-paced environments while maintaining attention to detail.
Food & Beverage Manager
The Lazy Dog
05.2021 - 05.2022
- Managed full F&B operations, including shift scheduling and event staffing.
- Trained staff in guest service and safety compliance, ensuring operational supportability and excellence.
- Resolved customer complaints with professionalism to enhance loyalty, resolving issues as they arise.
Senior Bartender
AIDA Cruises
01.2014 - 07.2020
- Led bar operations, ensuring high-quality service and product consistency.
- Mentored junior bartenders, enhancing their skills and knowledge of mixology.
- Developed innovative cocktail recipes, increasing customer satisfaction and repeat business.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
Education
Diploma - Hotel Operations
IIAS School of Management
CRM - Catering and Management
Rosary Higher Secondary
Skills
- Guest services coordination
- Staff management and coaching
- Audit and accountability management
- Service excellence
- Prioritization and scheduling
- Decision-making
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Strategic planning
- Operations management
- Cross-functional teamwork
- Customer relationship management (CRM)
Additional Information
www.linkedin.com/in/oswin-fernandes-b53235223
Additional Information
- Availability: 2-week notice period
- Flexible for early mornings, late finishes, weekends, and bank holidays
Timeline
Manager
The Park West Tavern
03.2025 - Current
Food & Beverage / Assistant Duty Manager
Aspect Hotel
07.2023 - 03.2025
Senior Bar & Restaurant Supervisor
Thalassa
05.2022 - 06.2023
Food & Beverage Manager
The Lazy Dog
05.2021 - 05.2022
Senior Bartender
AIDA Cruises
01.2014 - 07.2020
CRM - Catering and Management
Rosary Higher Secondary
Diploma - Hotel Operations
IIAS School of Management
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