OSMAN YUCEL
Summary
Efficient professional with 3 years of multinational business experience and a knowledge of sales, logistics and customer satisfaction. Dependable and reliable, ready to contribute and grow within company.
Overview
7
7
years of professional experience
1
1
Certification
Work History
International Transport Dispatcher
Leatrans
08.2023 - Current
- Enhanced operational efficiency by coordinating with drivers, dispatching vehicles, and monitoring routes within Europe.
- Ensured timely deliveries by proactively addressing potential issues and providing real-time updates to customers.
- Optimized routing through evaluation of traffic patterns, road conditions, and driver availability.
- Expedited resolution of customer inquiries and concerns regarding delivery status and scheduling adjustments.
- Increased customer satisfaction by resolving complaints promptly and professionally.
International Sales Representative
Simsekler Shipping Chandler
02.2022 - 08.2022
- My duty was to make pricing for the inquiries of the ships arriving at Turkish ports and to deliver our offer to the captains or agencies with a determined profit margin
- Manage the process after the offer and be in close communication with the captains-agents
International Sales And Marketing
Doraintrade
04.2021 - 02.2022
- As a broker company in the dried fruits and nuts industry, my main task was sales and marketing activities
- Built and establish strong relationship with customers and suppliers, enabling long-term partnerships
- Obtaining quotations, preparing offers with determined profit margin
- Represented the brand during special events, customer meetings and sales
Procurement Associate
Food and Juice Ingredients Kft.
06.2019 - 01.2020
- My main task was building and maintaining strong relationships with manufacturers, suppliers, and logistic agents, and managing the required purchases
- Negotiating with suppliers regarding prices, delivery dates, payment terms and quantity available
- Compared prices, specifications, and delivery dates to determine the best bid among potential suppliers
- Organizing transportation and tracking shipments to ensure the goods arrive within the required time frame
Customer Service Technical Support
Sykes
05.2018 - 12.2018
- My main task was to handle inbound calls in Turkish and English about customer technical problems, respond to customer software-related issues with a satisfactory outcome for both sides
- Receive 60+ calls daily, handling them in a professional manner
- Received an average of 82% of customer satisfaction rating to date, which is 12% higher than the company average
Education
FOUNDATION PROGRAM - ENGLISH
INTERNATIONAL BUSINESS SCHOOL
Budapest , Hungary06.2017
BA - INTERNATIONAL TRADE AND FINANCE
PAMUKKALE UNIVERSITY
Turkey09.2015
Skills
- Customer and Supplier Satisfaction
- Software ( Qargo , Transics , Stratum , SAP )
- Deadline oriented
- Effective Communications
- Teamwork and Collaboration
- Transportation regulations
Certification
- Aviation Security Training
- Good Distribution Practice (GDP) Operations
- International Logistics
- Supply Chain Foundations
Timeline
International Transport Dispatcher
Leatrans
08.2023 - Current
International Sales Representative
Simsekler Shipping Chandler
02.2022 - 08.2022
International Sales And Marketing
Doraintrade
04.2021 - 02.2022
Procurement Associate
Food and Juice Ingredients Kft.
06.2019 - 01.2020
Customer Service Technical Support
Sykes
05.2018 - 12.2018
FOUNDATION PROGRAM - ENGLISH
INTERNATIONAL BUSINESS SCHOOL
BA - INTERNATIONAL TRADE AND FINANCE
PAMUKKALE UNIVERSITY
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