Orsolya Oszoli
Cork,Ireland
Summary
Accomplished professional with 13 years in customer-focused environments, specialising in problem-solving, quality assurance, team leadership and operational management. Expert in analysing data, identifying issues, and implementing continuous improvement initiatives. Committed to leveraging existing experience while acquiring new skills in a transitioning career.
Overview
14
14
years of professional experience
Work history
Deputy store manager
Jysk
Cork
2025.11 - 2026.05
- Coordinated daily operations, including scheduling, reporting and inventory management, ensuring accuracy and efficiency under pressure.
- Used performance data and KPIs to inform decisions, improve results and enhance customer satisfaction.
- Delivered high-quality customer service by identifying needs, providing tailored solutions and resolving issues effectively.
- Resolved customer complaints and conflicts, strengthening relationships and ensuring positive experiences.
- Led coaching sessions for colleagues, fostering knowledge sharing and enhancing overall team effectiveness.
- Adapted to changing priorities, supported new initiatives and identified opportunities for process improvement
- Used digital tools to support reporting and operational processes, demonstrating strong organisational and technical adaptability.
Customer experience manager
Tesco
Cork
2025.08 - 2025.11
- Led and coached teams to deliver excellent customer service, resolve issues effectively, and ensure a positive customer experience.
- Provided coaching and feedback to develop team skills, improve performance, and foster collaboration.
- Monitored performance and operational standards, identifying issues and implementing solutions to improve efficiency and results.
- Made effective decisions under pressure, addressed challenges proactively, and maintained a customer-focused environment.
- Coordinated daily operations and promotional activities, ensuring accuracy, compliance, and smooth workflow.
Store manager
Carraig Donn
Ballincollig, County Cork
2012.09 - 2025.08
- Coordinated daily store operations, merchandising, stock management and inventory control to maintain efficiency and reduce losses.
- Implemented sales strategies and promotional activities to improve customer engagement and drive revenue.
- Delivered excellent customer service by supporting team members and resolving customer needs effectively.
- Managed staff scheduling to ensure adequate coverage and smooth daily operations.
- Facilitated employee onboarding, training and integration to ensure new team members grasp procedures and service standards effectively.
- Assisted with team performance management, coaching and communication to maintain productivity and engagement.
- Analysed monthly sales reports to identify trends, monitor performance and support business decisions.
Education
BCS Certificate - Business Analysis KT3
Knowledge Train
Information Technology Specialist - Data Analytics
Certiport Pearson Vue
Higher National Diploma - Fashion Buying & Merchandising
Communication & Management Institute
DublinFashion Design and Pattern Making
College of Design and Tailoring
MallowBachelors Degree - Journalism, Multi Media & Political Studies
BBTE
KolozsvárSkills
- Operational Planning & Coordination
- Performance Monitoring & KPI Analysis
- Decision-Making & Adaptability
- Organisation & Time Management
- Customer Service & Relationship Management
- Problem-Solving & Conflict Resolution
- Staff Training & Employee Onboarding
- Team Leadership & People Management
- Administration & Reporting
- Attention to Detail
- Communication & Interpersonal Skills
Affiliations
- Continuous learning and professional development
- Exploring new technologies and digital skills
- Reading and personal development
- Fitness and traveling
Timeline
Deputy store manager
Jysk
2025.11 - 2026.05
Customer experience manager
Tesco
2025.08 - 2025.11
Store manager
Carraig Donn
2012.09 - 2025.08
BCS Certificate - Business Analysis KT3
Knowledge Train
Information Technology Specialist - Data Analytics
Certiport Pearson Vue
Higher National Diploma - Fashion Buying & Merchandising
Communication & Management Institute
Fashion Design and Pattern Making
College of Design and Tailoring
Bachelors Degree - Journalism, Multi Media & Political Studies
BBTE