Ornella Ammaturo
Dublin,Ireland
Summary
International Operations & Healthcare Coordinator with experience supporting after-hours services in regulated healthcare environments. Currently working as an On-Call Coordinator, managing urgent situations, rota changes, incident escalation and real-time communication with carers, clients and managers.
Background includes over five years of international experience working with global cruise lines in operations, customer service and supervisory roles, within fast-paced, multicultural settings.
Calm under pressure, highly organised, and experienced in coordinating people, schedules and services across different time zones. Fluent English (C1), native Spanish, conversational Italian.
Overview
9
9
years of professional experience
18
18
years of post-secondary education
1
1
Certification
Work history
On-Call Coordinator
Connected Health
- Coordinated after-hours calls, ensuring quick and calm responses to clients and carers.
- Managed emergencies, absences and last-minute changes with efficiency and empathy.
- Arranged urgente cover for shifts, keeping the service running smoothly.
- Communicated clearly with carers, clients and managers to solve issues in real time.
- Logged updates, incidents, and schedule changes in the internal systems.
- Supported carer by giving guidance, answering questions and providing reassurance when needed.
- Contact clients regarding updates, changes or important informating regarding their rosters.
- Worked under pressure while maintaining patience, professionalism and a positive attitude.
- Handled sensitive situations with discretion, empathy and good judgment.
Healthcare Assistant
Connected Health
03.2024 - 09.2025
- Assisting clients with bathing, dressing, grooming and toileting.
- Ensuring dignity and privacy during all personal care tasks.
- Assisting clients with walking and using mobility aids.
- Ensuring safety during movement and exercises.
- Supporting clients in taking prescribed medications.
- Ensuring the living area is clean and hygienic.
- Observing changes in clients health and well-being.
- Reporting any concerns to the Manager or Supervisor.
- Keeping accurate records of daily activities, medication and care provided into the booklet.
- Encouraging clients to perform tasks independently where possible.
Sales Consultant
Chanel
Dublin
11.2023 - 12.2023
- Seasonal Contract.
- Greet and help customers during the Christmas Season.
- Assist the team during busy times.
- Stock shelves and set up merchandise displays.
- Assisted with inventory and floor sets when it was required.
- Meet sales goals.
Cosmetics Sales Consultant
Monroe Recruitment
Dublin Airport - Brown Thomas
07.2023 - 11.2023
- Demonstrate and explain products and benefits to customers.
- Greet all customers to provide excellent and attentive service.
- Meet or exceed personal weekly and monthly sales goals.
- Assisted with inventory and floor sets when it was required.
Sales Associate
Celebrity Cruises: Eclipse
02.2022 - 08.2022
- Fixed-Term Contract
- Chanel, Estée Lauder, Lancôme, Louis Vuitton, Gucci, Hermes.
- Greeted guests cordially and handled customer inquiries efficiently and courteously in person.
- Consistently sell merchandise from all categories, luxury bags, makeup, and skincare.
- Build and maintain a client book.
Photographer & Assistant Photo Manager
Norwegian Cruise Line
10.2016 - 11.2019
- Took care of daily tasks and kept clear, friendly communication with guests to provide the best service possible.
- Made sure customer requests were handled quickly and efficiently.
- Helped increase sales and keep guests happy to reach team goals.
- Checked and recorded inventory levels at the end of each cruise.
- Build strong communication in the team.
Education
Bachelor in Arts (Honours) - Business
Holmes Institute Dublin
QQI Level 5 Healthcare Support - Healthcare
Chevron College
Dublin, IrelandEnglish
Institute English School
Dublin, IrelandProfessional Photography - undefined
Instituto de Artes Fotográficas y Técnicas Audiovisuales
01.2013 - 01.2026
Secondary School - Accounting and Economy
Escuela Joaquín V. González
Buenos Aires, Argentina 01.2007 - 01.2012
Skills
- Advanced English (C1), Business English: Effective and fluent communication with clients
- Empathy and Patient Care: Providing compassionate and attentive care
- Teamwork: Collaborating effectively with multidisciplinarity teams
- Time Management: Organising tasks efficiently to ensure smooth operations
- Cultural Sensitivity: Respecting and adapting to diverse backgrounds
- Hard-working: Committed to delivering high-quality care and going the extra mile
- Call Handling & Customer Support
- Scheduling and rota updates
- Basic Reporting
- Recording Keeping & note-taking
- Email Management (Outlook)
- Document Creation (Word/PDF)
- Microsoft Word
- Excel
- Power Point
- Outlook & Email Management
- Basic Reporting and organisation tools
- Familiar with scheduling systems (eg, OneTouch/iTouch)
- Strong Digital Communications and data entry skills
- 8X8 System
Certification
- C1 Advanced in Business English.
- TIE Exam with B2.
LANGUAGES
English C1 Advanced
Spanish: Native Speaker
Italian: B1
REFERENCES
- Ferhat, Celebi, Photo Manager, Norwegian Cruise Ships, No longer employed at the company
- Vladimir, Manager, ec_giftshopmanager@celebritycruises.com, Celebrity Cruises
- Charlene, +353830572020, Monroe Recruitment
- Prab, +353-86-165-6116, Chanel (Arnotts)
- Sorayah, McGeough, +353 77075617, +354 85 201 0014, Connected Health
Timeline
Healthcare Assistant
Connected Health
03.2024 - 09.2025
Sales Consultant
Chanel
11.2023 - 12.2023
Cosmetics Sales Consultant
Monroe Recruitment
07.2023 - 11.2023
Sales Associate
Celebrity Cruises: Eclipse
02.2022 - 08.2022
Photographer & Assistant Photo Manager
Norwegian Cruise Line
10.2016 - 11.2019
Professional Photography - undefined
Instituto de Artes Fotográficas y Técnicas Audiovisuales
01.2013 - 01.2026
Secondary School - Accounting and Economy
Escuela Joaquín V. González
01.2007 - 01.2012
On-Call Coordinator
Connected Health
Bachelor in Arts (Honours) - Business
Holmes Institute Dublin
QQI Level 5 Healthcare Support - Healthcare
Chevron College
English
Institute English School