Orla Jackson
Dublin
Summary
Versatile and outgoing server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Has more than 5 years experience in both bar and floor service and is enthusiastic about establishing good customer experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Waitress Supervisor
The Martello
2021.07 - Current
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty. Cultivated warm relationships with regular customers.
- Trained new servers on restaurant policies and procedures.
Restaurant Waiter
Creole Food Ltd.
2019.07 - 2021.06
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Bachelor of Science - Medicinal Chemistry
Trinity College Dublin
Dublin2025
High School Diploma -
The Dublin Academy of Education
Dublin05.2021
Skills
- Guest Relations Management
- Issue Resolution
- Food and Beverage Pairings
- Service Quality
- Bar Terminology
- Wine Service
- High-Volume Dining
- Interpersonal Skills
- Relationship Building
Accomplishments
- Chairperson of the Debutant Ball committee for the graduating class of 2020/21
- Chairperson of the Transition Year Charity Ball 2019 committee in aid of Open Door Day Care Centre - Rehab for Adults
- Student Council Class Representative for multiple years in both Primary and Secondary School.
- Placed Top 10 for An Chómhdail Irish Dancing World Championships
- Multiple Regional (Leinster) titles in both solo and team performances for An Chómhdail Irish Dancing
- Performed at Disneyland Paris with East Coast Irish Dance Company in 2020
- Qualified for the Ladies Féile 2015 in Gaelic Football.
Success in Leadership Rolls:
Success in Sporting Activities:
Certification
- Allergen Awareness, Fit2Trade - 2023
- Introduction to Wine,Fit2Trade - 2023
- Fire Safety, Fit2Trade - 2023
- Food Hygiene - 1, Fit2Trade - 2023
- Health and Safety, Fit2Trade - 2023
- Robbery and Theft Prevention, Fit2Trade - 2023
Timeline
Waitress Supervisor
The Martello
2021.07 - Current
Restaurant Waiter
Creole Food Ltd.
2019.07 - 2021.06
Bachelor of Science - Medicinal Chemistry
Trinity College Dublin
High School Diploma -
The Dublin Academy of Education
- Allergen Awareness, Fit2Trade - 2023
- Introduction to Wine,Fit2Trade - 2023
- Fire Safety, Fit2Trade - 2023
- Food Hygiene - 1, Fit2Trade - 2023
- Health and Safety, Fit2Trade - 2023
- Robbery and Theft Prevention, Fit2Trade - 2023
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