Orla Fennelly-Hogg
Dublin,L
Summary
I am organized and trustworthy. I have very good interpersonal skills and like learning new things. very observant i have a good sense of initiative which helps me be Hardworking and passionate to my work strong in organisational skills constantly eager to learn Organized and dependable successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals when needed
Overview
7
7
years of professional experience
Work History
Food and Beverage Assistant
Marine Hotel
11.2023 - Current
- Enhanced customer satisfaction by providing personalized food and beverage recommendations based on individual preferences.
- Successfully juggled multiple tasks and priorities in a high-pressure environment, consistently maintaining a professional demeanor and high-quality service.
- Maintained a clean and organized dining area, ensuring the highest level of sanitation and hygiene standards were met.
- Managed cash transactions responsibly while maintaining complete confidentiality regarding sensitive financial information from guests.
- Supported event planning and execution, assisting in the arrangement of private parties and special occasions for guests.
- Greeted and seated guests to provide friendly and welcoming experience.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Trained new staff members on company policies and procedures.
- Cleaned and maintained work areas, equipment and utensils.
Food and Beverage Assistant
Clayton Hotel Cardiff Lane
10.2021 - 11.2023
- Ensured accurate order fulfillment by double-checking items before serving them to customers, minimizing errors and returns.
- Implemented creative upselling techniqus to customers to complement food and dining experience.
- Trained new staff members on company policies and procedures.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Lifted and carried heavy materials.
- Managed cash transactions responsibly while maintaining complete confidentiality regarding sensitive financial information from guests.
- Utilized strong communication skills to relay customer needs clearly between front-of-house staff and the kitchen team.
- Maintained a clean and organized dining area, ensuring the highest level of sanitation and hygiene standards were met.
- Conducted routine inspections of equipment for cleanliness and maintenance needs; reported any necessary repairs immediately to management.
Customer Care Assistant
Greendale Pharmacy
09.2017 - 12.2017
- Interacting with customers, Re-stocking the shelves, Arranging and organizing the inventory
Education
Liberties College
Dublin 806.2021
PobalscoilNeasáin
Baldoyle, Dublin06.2020
Skills
- Table setting techniques
- Cash handling experience
- Inventory
- Beverage Preparation
- Self Motivation
- Creative Thinking
- Interpersonal Skills
- Team building
- Coaching and Mentoring
City
Kilbarrack
State
Dublin
Zip
5
References
Caroline Gale, Retail customer service, 47 St donagh’s road, Donaghmede, Dublin, 085-7065315
Street
84a Briarfield Road
Timeline
Food and Beverage Assistant
Marine Hotel
11.2023 - Current
Food and Beverage Assistant
Clayton Hotel Cardiff Lane
10.2021 - 11.2023
Customer Care Assistant
Greendale Pharmacy
09.2017 - 12.2017
PobalscoilNeasáin
Liberties College
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