Orla Farrelly
Wicklow
Summary
Versatile professional demonstrating strengths in customer engagement and sales support. Adapts quickly to diverse roles, showcasing effective problem-solving and communication skills. Committed to fostering positive relationships that contribute to team and organisational goals.
Overview
39
39
years of professional experience
Work History
Retail Sales Associate
La Crème Boutique
Gorey , Ireland
05.2005 - Current
- Engaged with customers to better understand needs and deliver excellent service.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Managed complaints with calm, clear communication and problem-solving.
- Collaborated with team members to achieve target results.
- Assisted team by taking on extra responsibilities during busy periods.
- Maintained clean, safe working environments to eliminate accident risks.
- Built and maintained courteous and effective working relationships.
- Identified issues, analysed information and provided solutions to problems.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
Sales Assistant
Dunnes Stores
Dublin
11.2001 - 08.2003
- Processed sales transactions efficiently, handling cash, credit, and debit payments accurately.
- Counted takings with meticulous speed and precision, verifying amounts ahead of cash banking.
- Organised change for tills and recorded details in change order book for accountability.
- Transitioned to cash office within 2 months to support financial operations.
- Carried out daily cash office float reconciliation processes, maintaining financial efficiency.
- Maintained general ledger with accurate journal entries to ensure financial integrity.
Telephone Answering Service Operator
Orange mobile network
Dublin
09.2000 - 11.2001
- Managed a high volume of calls daily, maintaining composure and providing excellent customer service under pressure.
- Maintained a polite, friendly manner to deliver exceptional customer service.
- Welcomed callers with a friendly tone to enhance their experience. Created positive first impressions.
- Adhered to scripts and company policies to ensure consistent service quality.
Goods Inward Operative
Penneys
Dublin
10.1987 - 11.1997
- Processed incoming supplies into internal administration system.
- Managed stock levels, conducting regular inventory checks to maintain accurate records.
- Coordinated with suppliers to resolve discrepancies in deliveries, including shortages and damages.
- Processed return shipments to suppliers, including documenting reasons and arranging collections.
- Prepared and maintained detailed reports on goods inward activities for management review.
Skills
- Point of sale operations
- Cash handling
- POS Systems
- Inventory management
- Visual merchandising
- Returns and exchanges management
- Upselling techniques
- Data entry proficiency
- Customer service
- Exceptional customer service
- Customer enquiry handling
- Conflict resolution
- Complaint handling
- Effective communication
- Problem solving
- Detail orientation
- Multitasking efficiency
- Time management
- Confident communicator
- Client relationship building
- Cash management
- Time management
Timeline
Retail Sales Associate
La Crème Boutique
05.2005 - Current
Sales Assistant
Dunnes Stores
11.2001 - 08.2003
Telephone Answering Service Operator
Orange mobile network
09.2000 - 11.2001
Goods Inward Operative
Penneys
10.1987 - 11.1997