Orla Cunningham

• Managed a high level of inbound calls, answering customer queries or referred them to the correct business departments
• Dealt with customer complaints in a professional manner and escalated effectively
• Supported vulnerable customers facing banking difficulties
• Supported customers facing bereavement, offering advice on available options
• Trained in new staff, answering any queries they might have. This also included allowing them to listen in on my calls as well as listening in to theirs to help guide them through customer queries
• Handled incoming calls from customers who had experienced fraud.
• Managed meetings, updating my team members of any business updates.
• Coordinated business communications with relevant departments via email and phone
• Underwent multiple training modules including: health and safety, vulnerable customers, bereavement support and customer service skills.
• Consistently achieved performance targets in alignment with organisational objectives

Assumed similar roles to those held at Las Radas with extra duties

• Oversaw kitchen operations, coordinated food service and prepared desserts during peak service hours
• Stock control; stock taking as well as ordering stock.
• Worked behind the bar, taking drinks orders and making drinks.
• Hosting the restaurant; taking bookings, seating tables and dealing with customer complaints or queries.
• Conducted weekly deep cleaning and ensured secure restaurant closure nightly
• Trained new staff in both kitchen and floor areas

While working in The monread I underwent social media training which included;

• Maintaining colourful, fun and informative social media platforms
• Answering customer queries via these platforms.
• Scheduling posts on both Instagram and Facebook

• Took food and drinks orders as well as ran food and drinks to tables
• Took card and cash payments with delivery of accurate change
• Opened and set up the restaurant in the mornings as well as closed and locked up at night.
• Provided menus to customers along with making food and wine recommendations
• Maintained clean and organised dining area for customer comfort.