ORLA BREEN

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Lead classes and upload customers numbers
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Received, sorted and distributed incoming mail.
• Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
• Organized physical files and digitized records to support ease of access and GDPR compliance.
• Liaised with customers to resolve enquiries

• Answered and helped resolve enquiries from clients, vendors and general public.
• Responsible for Blind Welfare Allowance Applications and Disability Welfare Applications.
• Scheduled meetings and client appointments for team
• Reorganized filing system to reduce file location times.
• Personal Assistant to Head of Disabilities Services

• Accessing Mammogram and Ultrasound reports for processing letters and forwarding on to Gp's
• Effectively managed incoming and outgoing mail
• Organized physical files and digitized records to support ease of access and GDPR compliance.
• Interacted with public professionally by phone, email and in-person to deliver accurate service information.
• Set weekly clinics for new patients
• Typing through Dictaphone consultant letters from clinic

• Update staffs healthcare records, scanning and attaching documents ,
• Organize fortnightly and monthly vaccine clinics
• Process, file and store records in line with hospital policy
• Manage incoming calls and filter to relevant department
• Input management and gp referrals on to computerized system
• Managed clerical needs of employees, including administrative support, file management and stationery supplies.

• Answered and managed incoming and outgoing calls while recording accurate messages.
• Organised files, faxed reports, and scanned documents whilst maintaining tidy front desk and reception area.
• Inputting referrals from doctors and healthcare professionals
• Create and manage electronic patient's records
• Documented conferences, meetings and appointments with verbatim reports.

• Developed more efficient filing systems and customer database protocols.
• Assembled and organised facts, data and information for meetings, briefings and reports.
• Coordinated daily and weekly schedules and monthly calendar obligations for office personnel.
• Made copies, sent faxes, and handled incoming and outgoing correspondence.
• Maintained efficient filing systems and customer database protocols.
• Managed daily calendar and juggled meetings for supervisor.

• Working with software to book clients in for scans and ultrasounds
• Updating referrals from gp's and other service providers
• Inputting referrals on to system
• Determining documents accuracy and quality of referrals through data base work
• Sending invoices and taking payments

• Answered and managed incoming and outgoing calls while recording accurate messages.
• Organise clinic, schedule and print client allocation sheets for each audiologist
• Check in clients on arrival , update clients files
• Proof read reports
• Complete data entry on data base
• Post and file reports
• Coordinate clinic numbers at end of clinic for statistics
• Liaise with both clinicians and project manager
• Handling patients and clinician's queries as clinic unfolds
• Book appointments in and update database

• Inputting reservations and bookings through hotsoft package, dealing with customers requests and complaints, liaising with housekeeping and maintenance regarding any concerns or issues, dealing with phone and on line reservations.
• Answered and quickly redirected calls

• Inputting reservations and bookings through hotsoft package , Dealing with customers requests and complaints ,liaising with housekeeping and maintenance regarding any concerns or issues, dealing with phone and on line reservations, handling daily in take of money and keeping till balanced.
  

• Inputing reservations and bookings through hotsoft package dealing with customers requests and complaints , handling tour and coach arrivals, dealing with phone and on line reservations, Handling daily in take of money and keeping the till balanced.
• Provide guests with information, answer their queries and deal with complaints

• Work involving answering phone enquires, giving directions to clinics and providing patient locations information to the public.
• Computer work through accessing data bases, matching patients personal hospital numbers and issuing new ones.
• Preparation of charts and inputting details to general data base for patients records.
• Creating new and temporary charts for use on the wards and at a clinics.
• Checking clients in through the Accident and Emergency Department , Insurance compliance for private or public patients, ie Vhi,Bupa and medical cards holders Processing and invoicing of payments and accounts for A and E service charges.
• Admitting patients to the hospital for clinics or further investigations.
• Being very organized and the ability to cope under pressure was a necessary of this role.

Volunteering with Rape Crisis Centre in a supportive role for clients.

I would have been involved in an in-depth training programme with the centre and would have been under an imperative obligation to keep and work under the guidance of strict confidentiality.

• Administration duties including logging employees timesheets for payment.
• Liaise between carers and staff.
• Fundraising for the upkeep and maintenance of the service.
• Interviewing and receiving application forms for new positions.
• Organised carers roster and allocated hours to staff.
• Maintain and update HR database and employee files.
• Managed office supplies, vendors, organization and upkeep.

• Answered patient calls for care and feeding.
• Helped residents with programming goals and increasing their independence.
• Performed direct patient care aimed at increasing comfort, providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety.
• Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
• Assisted patients with walking and using crutches.
• Helped patients move in and out of beds, baths, wheelchairs and cars.