Oriana Nguyen Van
Clongriffin D13
Summary
Commercial and relationship-management professional with 20+ years of experience across Ireland and France, selling services and solutions to multinational organisations. Proven track record in new business, strategic account growth, recurring revenue, cross-selling and pipeline development through long-cycle consultative sales with senior and C-level stakeholders, including HR, Learning & Development and training leaders. Experienced in revenue ownership, forecasting, CRM discipline, client retention and expanding the value of existing relationships over time. Music has been central to my life from childhood, and I am motivated to bring this commercial experience to the Irish Institute of Music & Song, where revenue growth supports music education, performance and community participation. Since I left the tech industry, I got involved in photography and video projects for musicians and contribute to Photo Collective Ireland, an artist-led platform designed to be managed collectively by participating artists.
Overview
3
3
Languages
1
1
Certification
18
18
years of professional experience
Work History
Consultant
PHOTO COLLECTIVE IRELAND
, Co. Dublin
12.2024 - 09.2026
- Photographer for event.
- Collaborated on an emerging platform connecting photographers with visual artists for visibility.
- Produced and edited drone and video clips for musician projects.
Enterprise Relationship Manager
Intercom
, Ireland
01.2022 - 01.2023
- Owned renewal, recurring revenue and expansion across approximately 15 multinational enterprise and fast-growing accounts, including Air France/KLM, Hertz and Qonto.
- Built trusted relationships with senior and C-level stakeholders and coordinated closely with Product Management and Customer Success.
- Achieved a 95% renewal rate against an 80% target.
Major Account Manager
DocuSign
, Ireland
04.2019 - 09.2021
- Managed multinational enterprise customers with revenues up to €5B, balancing 60% new business with 40% expansion and cross-selling across existing accounts.
- Applied a Land & Expand strategy across approximately 30 existing accounts, identifying cross-sell and upsell opportunities to grow recurring customer value while developing new business.
- Led complex sales cycles involving multiple internal and customer stakeholders; coordinated customer events and represented the company as a speaker.
- Achieved 100% of target in 2020 and 98% in 2021.
Manager, Mid-Market Sales Team
LogMeIn
, Ireland
01.2018 - 03.2019
- Led a team of six across France, Switzerland, Luxembourg, Belgium and the Middle East.
- Owned forecasting and worked with BDR and Marketing teams to develop outbound campaigns and pipeline.
- Introduced structured coaching, account-mapping workshops and deal roleplays; achieved President’s Club.
Sales Team Leader
LogMeIn
, Ireland
10.2016 - 12.2017
- Managed a 70% new-business / 30% existing-customer portfolio and supported pipeline reviews, deal clinics and customer calls.
- Acted as an escalation point and secured a historic deal for a newly launched product; achieved President’s Club.
Enterprise Sales Account Manager
Oracle University
, Ireland
06.2013 - 10.2016
- Managed 45 strategic multinational accounts and a $1M–$2M portfolio, including KPMG, Deloitte, Gemalto and CSC.
- Sold Oracle technology training, certification and professional learning services to multinational organisations, engaging C-level sponsors, HR managers, Learning & Development and training stakeholders alongside technical and business decision-makers.
- Consulted on skills requirements and positioned training programmes aligned with technology projects, adoption plans and employee development needs.
- Coordinated partner and customer events, achieved annual quotas and received recognition for collaborative work across the organisation.
Sales Consultant
Oracle University
, Ireland
09.2011 - 11.2011
- Developed and sold tailored Oracle training programmes to corporate clients, working with key stakeholders including HR, while developing strategic partnerships to expand reach and generate new business opportunities.
Consultant
NAXIS
, Luxembourg
08.2009 - 10.2010
- Advised companies establishing or relocating operations in Luxembourg; assessed opportunities, broadened investor networks and prepared financial business plans.
Account Manager – French Market Launch
Worldnet TPS
, Ireland
05.2008 - 07.2009
- Built a strong pipeline from a standing start and won clients including Bal du Moulin Rouge, Starwood Hotels, Hotel George V and Hermès; managed complex 3–12 month sales cycles with C-level stakeholders.
- Additional earlier experience: CNH / Fiat Group – Business Operations Consultant | Elavon Merchant Services – Sales Operations Consultant | Manpower – Field Account / Agency Manager | UPS France – Field Account Manager and operational roles.
Education
University Robert Schuman - Law
University Robert Schuman
01-1996
Skills
- B2B Sales
- Selling to C-level including HR
- Recurring Revenue & Retention
- Cross-selling & Account Growth
- Pipeline Creation & Forecasting
- CRM / Salesforce
- Partnership Development
- Consultative / Long-Cycle Selling
Languages
French
First Language
English
Proficient
C2
German
Elementary
A2
Certification
- Salesforce Administrator Certified
- Project Management PRINCE2 Associate
- Sandler
- SPIN & Advanced SPIN
- Command of the Message
- Sales STAR
- Adobe Premiere, Associate
Hobbies and Interests
- Music across genres, concerts & festivals
- Photography
- Drone work
- Video editing
- Visual storytelling
Timeline
Consultant
PHOTO COLLECTIVE IRELAND
12.2024 - 09.2026
Enterprise Relationship Manager
Intercom
01.2022 - 01.2023
Major Account Manager
DocuSign
04.2019 - 09.2021
Manager, Mid-Market Sales Team
LogMeIn
01.2018 - 03.2019
Sales Team Leader
LogMeIn
10.2016 - 12.2017
Enterprise Sales Account Manager
Oracle University
06.2013 - 10.2016
Sales Consultant
Oracle University
09.2011 - 11.2011
Consultant
NAXIS
08.2009 - 10.2010
Account Manager – French Market Launch
Worldnet TPS
05.2008 - 07.2009
University Robert Schuman - Law
University Robert Schuman