Ona Fogarty

• Succeeded in efficiently supporting assigned physicians in various tasks such as managing scheduling, procedures, paperwork, and ensuring accuracy during examinations through meticulous coordination of laboratory tests and swabs.
• Organized front office operations including customer service, appointment coordination, billing and administrative duties for enhanced efficiency. Collaborated with team to acquire excellent Google reviews resulting in a surge of patients.
• Delivered sensitive and empathetic communication to patients, prioritizing the privacy of their medical records.
• Facilitated effective communication with patients by handling inquiries, scheduling appointments, addressing billing concerns and ensuring to address any complaints with care and compassion

• Took charge of the clinic's initial launch by overseeing sales, administration, and operations while introducing innovative strategies.
• Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
• Successfully connected with potential clients, nurturing both warm and cold leads resulting in increased sales of medical packages up to $20k
• Collaborated with management to provide valuable insights on operations and promotions, leveraging customer preferences and purchasing habits.
• Developed and maintained relationships with key clients to ensure customer satisfaction.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

• Responded to customer issues to provide immediate resolution and improve retention.
• Answered phone calls and emails to provide information, resulting in effective business correspondence.
• Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
• Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.

• Engaged positively with each customer, providing professional and polite support for sales and service needs.
• Resolved customer complaints to boost service and satisfaction and escalated higher level issues to supervisor for immediate remediation.
• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
• Calculated pricing, applied discounts and collected payments to process transactions.

• Handled food safely and kept spaces clean to protect customers during Covid-19 by maintaining proper sanitation.
• Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.

• Assisted in developing individual courses of treatment for each patient by evaluating goals, mental health and practical conditions.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our clients and services.
• Demonstrated abilities to work using harm reduction and trauma sensitive approach in a community based environment within the non-profit charity.
• Procured and organized project documents, reports and files.
• Worked effectively with the project manager by demonstrating strong knowledge with computers and microsoft 365 limiting work load through developed administrative skills
• Actively took a role in assisting other project managers while developing and maintaining effective, caring and respectful relationships.

Part-Time Occupations during college studies

• Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
• Handled guest complaints quickly to maintain positive dining experience for patrons.

• Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
• Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

• Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
• Used hospital-approved devices and techniques to transport and lift patients.
• Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.
• Assisted patients with activities of daily living.