Summary
Overview
Work History
Education
Skills
Timeline
Generic

OMOWUMI K YUSSUF IDOWU

DUNDALK CO LOUTH

Summary

Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications. Analytical Procurement Specialist with expertise in evaluating inventory levels and determining supply and demand. Bilingual individual with persuasive attitude and knowledge needed to coordinate logistics, including delivery scheduling with vendors.

Overview

20
20
years of professional experience

Work History

Support Worker

NUA HEALTHCARE
DUNDALK CO LOUTH, IRELAND
02.2024 - Current
  • Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
  • Reported any incidents or accidents in accordance with company policy and procedure.
  • Provided advocacy services for service users during meetings with external agencies or professionals.

Care Assistant

KILMINCHY LODGE NURSING HOME
PORTLAOISE CO LAOIS, IRELAND
02.2023 - 12.2023
  • Reported changes in patient condition to nursing staff immediately.
  • Assisted with physical therapy exercises prescribed by a licensed therapist.
  • Provided emotional support to family members during difficult times.

Care Assistant

DROIMNIN NURSING HOME
STRADBALLY CO LAOIS, IRELAND
08.2021 - 12.2022
  • Reported changes in patient condition to nursing staff immediately.
  • Assisted with physical therapy exercises prescribed by a licensed therapist.
  • Provided emotional support to family members during difficult times.

Care Assistant

IRISH HOME CARE
ABBEYLIEX, IRELAND
11.2020 - 04.2021
  • Reported changes in patient condition to nursing staff immediately.
  • Assisted with physical therapy exercises prescribed by a licensed therapist.
  • Provided emotional support to family members during difficult times.

Community Service Volunteer

ST VINCENT SHOP ABBEYLIEX
ABBEYLIEX, IRELAND
02.2020 - 10.2020
  • Facilitated workshops focusing on topics such as budgeting, resume writing and interviewing skills.
  • Organized donation drives collecting items such as books, toys, clothes and furniture for those in need.

Customer Service Officer

GR GLOBAL INVESTMENT SERVICES LTD
LAGOS, NIGERIA
08.2016 - 07.2019
  • Provided customer service in a courteous and professional manner.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.

Customer Service Manager

OCEANIC BANK/ECOBANK NIGERIA
LAGOS, NIGERIA
09.2007 - 05.2016
  • Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.

National Service Person

COCOA INDUSTRY NIGERIA
LAGOS, NIGERIA
09.2005 - 09.2006
  • Ensured that all purchases were made in accordance with organizational policies and procedures.
  • Evaluated products and services offered by vendors based on factors such as price, quality, availability, reliability.
  • Monitored supplier performance metrics such as delivery times, quality of goods and services, pricing levels.

Education

High School Diploma -

FETAC LEVEL 5
IRELAND
05-2022

MBA - BUSINESS MANAGEMENT AND ADMINSITRATION

LADOKE AKINTOLA UNIVERSITY
OGBOMOSHO OYO NIGERIA
03-2013

Bachelor of Science - ECONOMICS

UNIVERSITY OF ADO-EKITI
ADO-EKITI NIGERIA
07-2004

High School Diploma -

MERCY DAY SECONDAY SCHOOL
LAGOS NIGERIA
07-1999

Skills

  • Independent living skills
  • Incident reporting
  • Time management
  • Documentation and reporting
  • Daily living support
  • Daily living assistance
  • Activity planning

Timeline

Support Worker

NUA HEALTHCARE
02.2024 - Current

Care Assistant

KILMINCHY LODGE NURSING HOME
02.2023 - 12.2023

Care Assistant

DROIMNIN NURSING HOME
08.2021 - 12.2022

Care Assistant

IRISH HOME CARE
11.2020 - 04.2021

Community Service Volunteer

ST VINCENT SHOP ABBEYLIEX
02.2020 - 10.2020

Customer Service Officer

GR GLOBAL INVESTMENT SERVICES LTD
08.2016 - 07.2019

Customer Service Manager

OCEANIC BANK/ECOBANK NIGERIA
09.2007 - 05.2016

National Service Person

COCOA INDUSTRY NIGERIA
09.2005 - 09.2006

High School Diploma -

FETAC LEVEL 5

MBA - BUSINESS MANAGEMENT AND ADMINSITRATION

LADOKE AKINTOLA UNIVERSITY

Bachelor of Science - ECONOMICS

UNIVERSITY OF ADO-EKITI

High School Diploma -

MERCY DAY SECONDAY SCHOOL

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