OMOLARA OLUYEMI
Citywest,Ireland
Summary
Finance professional with experience across accounts receivable, credit control, billing, and reconciliation. Experienced in managing aged debt, monitoring credit and payment behavior, resolving payment discrepancies and maintaining accurate customer accounts within multinational environments.
Overview
10
10
years of professional experience
Work History
Collections Specialist
PayPal
01.2024 - Current
- Manage a portfolio of customer accounts, ensuring timely collections and healthy cash flow.
- Analyzed aging reports to prioritize collection activities, contributing to reduction of overdue balances.
- Reconciled accounts and investigated payment discrepancies, ensuring accuracy of customer ledgers.
- Process payment allocations, account adjustments, refunds accurately using TSYS and internal systems.
- Investigate invoice and account queries, working with internal stakeholders to achieve timely resolutions.
- Collaborate with cross-functional teams to resolve complex account issues, enhancing customer resolution processes.
Billing Specialist
Infosys BPM
12.2022 - 01.2024
- Managed invoice processing and billing issues
- Streamlined invoice processing and resolved billing issues to enhance accuracy
- Reviewed credit limits and payment behavior to mitigate risk
- Generated financial and billing reports to support decision-making
- Assisted with order processing tasks to ensure timely fulfillment. and financial data accuracy
Customer Service Team Lead
Airpeace Limited
06.2019 - 11.2022
- Supervised daily activities of customer service team, ensuring adherence to KPIs and service standards for consistent service delivery.
- Managed escalated customer issues, facilitating team resolution of complex cases to enhance customer satisfaction.
- Coached team members, fostering skill development and enhancing service quality through targeted support.
Sales Supervisor
Lenovo West Africa
01.2017 - 05.2019
- Increased sales by 27% and delivered staff training programs.
- Supervised sales team to ensure alignment with company goals.
- Developed training programs for new sales staff and ongoing development.
- Monitored inventory levels and coordinated stock replenishment processes.
Education
Bachelor's Degree - Economics
Madonna University
Skills
- Collections
- Accounts Receivable & Credit Control
- Reconciliation
- Internal Controls
- Microsoft Excel
- Problem Solving
- Communication
Timeline
Collections Specialist
PayPal
01.2024 - Current
Billing Specialist
Infosys BPM
12.2022 - 01.2024
Customer Service Team Lead
Airpeace Limited
06.2019 - 11.2022
Sales Supervisor
Lenovo West Africa
01.2017 - 05.2019
Bachelor's Degree - Economics
Madonna University