Omer Farooque
Leeds,UK
Summary
Dedicated professional with expertise in customer service, dispute management, and health and safety compliance. Demonstrates exceptional communication excellence, technological literacy, and strong telephone etiquette to ensure seamless client interactions. Skilled in stock control systems and maintaining operational efficiency while fostering a patient and tolerant approach to resolving challenges. Committed to delivering high-quality service and contributing to organisational success through a focus on continuous improvement.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
Work History
Customer assistant
Pepes Piri Piri
Leeds, UK
09.2023 - 01.2025
- Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations
- Participated actively in staff meetings contributing valuable insights towards improving store performance
- Improved customer relations by promptly addressing queries and concerns
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours
- Ensured health and safety regulations complied within work premises at all times
- Monitored inventory levels routinely to avoid stock-outs or overstocking issues
- Handled cash and card payments with accuracy
- Managed customer complaints with prompt, mutually beneficial resolutions
Education
Master of Science - Sport and Exercise Medicine
Leeds Beckett University
09.2023 - 09.2024
Bachelor of Science - Physiotherapy
Khyber Medical University
10.2014 - 01.2020
Skills
- Communication excellence
- Technological literacy
- Patience and tolerance
- Customer Service
- Dispute management
- Health and Safety Compliance
- Stock control systems
- Telephone etiquette
Languages
Pashto
English
Urdu
References
References available upon request.
Timeline
Master of Science - Sport and Exercise Medicine
Leeds Beckett University
09.2023 - 09.2024
Customer assistant
Pepes Piri Piri
09.2023 - 01.2025
Bachelor of Science - Physiotherapy
Khyber Medical University
10.2014 - 01.2020
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