OMAR BAMASOOD
Summary
Experienced aviation professional with 15+ years of expertise in airport services, passenger handling, ground operations, and team leadership. Skilled in optimizing workflow management, improving customer experience, and ensuring compliance with safety and security standards. Proficient in leading high-performing teams, managing service disruptions, and coordinating with multiple stakeholders for operational efficiency. Seeking a Senior Officer - Airport Services position to utilize my proficiency in passenger handling, staff management, and delivering excellent customer service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Team Leader
Emirates SkyCargo
09.2011 - 07.2021
- Led a team of 20+ agents, ensuring smooth airport operations, compliance with safety regulations, and high customer satisfaction
- Managed daily check-in, boarding, baggage handling, and service recovery processes
- Conducted shift briefings, allocated manpower, and resolved on-ground customer issues
- Monitored passenger and ramp handling activities to ensure adherence to airline standards
- Liaised with NCC, GHA, and security teams to coordinate timely departures and smooth operational flow
- Trained staff on passenger handling, documentation requirements, and emergency procedures
- Ensured strict enforcement of flight opening/closure times, baggage policies, and credit checks
Senior Property Advisor
Black Diamond Property
09.2021 - 12.2023
- Managed a portfolio of 10+ properties, increasing rental revenue by 15% in the first year
- Negotiated leases, renewals, and terminations while ensuring compliance with local regulations
- Coordinated and planned property maintenance and tenant relations to improve satisfaction
Assistant Clerk
Public Prosecution
09.2008 - 08.2011
- Assisted in legal document preparation and case management research
- Ensured accurate court filings and compliance with legal procedures
Education
High School Certificate -
Nu'man ibn Basheer High School
Master of Science - Product Management
Nomu Al Ghurair
Dubai02-2025
Skills
- Passenger handling & airport operations
- Team leadership & staff supervision
- Problem resolution & customer service excellence
- Aviation safety & security compliance
- Ground handling & baggage operations
- Workflow management & process optimization
- Crisis management & service recovery
- Staff training & performance management
- Effective communication & stakeholder coordination
Certification
- Dangerous Goods Regulations (DGR) – Emirates SkyCargo
- Civil Aviation & Ground Handling Procedures
- Psychological First Aid & Crisis Management
- Managing a Multigenerational Workforce
- Coaching Skills for Leaders and Managers
- Fatigue and Shift Work Management
- Performance Excellence & Customer Service Optimization
- Leadership & Staff Development – We Care Program
Languages
English
Full Professional
Arabic
Elementary
Timeline
Senior Property Advisor
Black Diamond Property
09.2021 - 12.2023
Customer Service Team Leader
Emirates SkyCargo
09.2011 - 07.2021
Assistant Clerk
Public Prosecution
09.2008 - 08.2011
High School Certificate -
Nu'man ibn Basheer High School
Master of Science - Product Management
Nomu Al Ghurair
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